Customer Experience Advisor - Flexible, Digital Banking

Yorkshire Building Society; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Holiday 28 days

Bonus up to 15%

Pension up to 11%

Healthcare

Benefits portal

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Sheffield Branch. You’ll connect with members, help them find the right products and services to support their goals, from savings to mortgages, while delivering an outstanding customer experience in a fast-paced environment.

You don’t need a background in financial services; what matters most is your mindset, empathy, and ability to adapt.

Qualifications

• No background in financial services required; mindset and values matter.
• Ability to build relationships with members and understand their needs.
• Comfort across in-branch, phone and online channels.
• Willingness to learn and adapt during a digital transformation.

Responsibilities

• Build meaningful relationships with members to help them find suitable products and services.
• Communicate confidently across in-branch, phone and online channels.
• Focus on doing what’s right for members without sales targets.

Skills

Customer service

Relationship building

Communication

Digital tools

Adaptability

Empathy

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Sheffield Branch. You’ll connect with members, help them find the right products and services to support their goals, from savings to mortgages, while delivering an outstanding customer experience in a fast-paced environment.

You don’t need a background in financial services; what matters most is your mindset, empathy, and ability to adapt.