Member-Driven Customer Advisor | Flexible Hours & Growth

Yorkshire Building Society; Aberford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

28 days holiday + bank holidays (plus

On-target bonus of 7% (up to 15%)

Pension contributions up to 11%

Private medical insurance

Employee benefits portal

Job summary

Yorkshire Building Society is hiring a Customer Consultant for our Shipley branch, focused on building meaningful member relationships and guiding them to the right products and services. You’ll support accounts across in-branch, phone, and online channels while prioritising members’ needs over sales targets.

You don’t need prior financial services experience; a positive mindset and strong values are valued.

Qualifications

• No financial services background required; mindset and values matter most.
• Ready to build strong relationships with members and colleagues across channels.

Responsibilities

• Build meaningful relationships with members and help them find the right products and services.
• Communicate confidently across in-branch, phone, and online channels to support members with their accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Customer service

Relationship building

Empathy

Digital literacy

Communication

Teamwork

Job description

Yorkshire Building Society is hiring a Customer Consultant for our Shipley branch, focused on building meaningful member relationships and guiding them to the right products and services. You’ll support accounts across in-branch, phone, and online channels while prioritising members’ needs over sales targets.

You don’t need prior financial services experience; a positive mindset and strong values are valued.