Branch Customer Experience Specialist

Jobtrain; Nottingham; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society (YBS) is seeking a Customer Service Advisor for the Nottingham branch. You’ll connect with members across in-branch, phone, and online channels to guide them to suitable products and services. The role emphasizes member-first service with no sales targets.

We value empathy, adaptability, and a growth mindset, and offer training to help you develop digitally and professionally in a welcoming team environment.

Qualifications

• No background in financial services required; focus on mindset and values.
• Willingness to learn and adapt in a dynamic environment.
• Ability to build genuine relationships with members and colleagues.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services.
• Communicate confidently across branches, phone and online channels to support accounts.
• Focus on doing what’s right for our members, without sales targets.

Skills

Customer service

Multichannel communication

Empathy

Relationship building

Growth mindset

Digital literacy

Job description

Yorkshire Building Society (YBS) is seeking a Customer Service Advisor for the Nottingham branch. You’ll connect with members across in-branch, phone, and online channels to guide them to suitable products and services. The role emphasizes member-first service with no sales targets.

We value empathy, adaptability, and a growth mindset, and offer training to help you develop digitally and professionally in a welcoming team environment.