Member Experience Advisor – Branch & Digital Banking

Yorkshire Building Society; Oxford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for its Oxford Branch. You’ll build meaningful relationships with members, helping them find suitable products and services to support their goals.

You’ll communicate across in-branch, phone, and online channels to assist with accounts, all without sales targets. Join a team that values inclusivity, flexibility, and continuous development, with opportunities to engage with the local community and contribute to financial education

Qualifications

• You don’t need a background in financial services or years of customer service experience.
• Mindset and values matter most.
• Willingness to learn and adapt to change.

Responsibilities

• Build meaningful relationships with our members and help them find the right products and services to support their goals.
• Communicate confidently across multiple channels, including in-branch, over the phone, and online, to support members with their accounts.
• Focus on doing what’s right for our members—without the pressure of sales targets.

Skills

Customer service mindset

Empathy

Communication skills

Adaptability

Team collaboration

Digital literacy

Growth mindset

Learning attitude

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for its Oxford Branch. You’ll build meaningful relationships with members, helping them find suitable products and services to support their goals.

You’ll communicate across in-branch, phone, and online channels to assist with accounts, all without sales targets. Join a team that values inclusivity, flexibility, and continuous development, with opportunities to engage with the local community and contribute to financial education