Customer Service Advisor — Flexible Hours, Growth & Impact

Yorkshire Building Society; Metropolitan Borough of Solihull; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Holiday 28 days + Bank Holidays

Bonus 7% of eligible pay (up to 15%)

Pension up to 11%

Healthcare benefits

My Benefits portal

Job summary

Yorkshire Building Society’s Solihull Branch is hiring a Customer Service Advisor to help members with savings, mortgages and everyday banking needs. You’ll build meaningful relationships, guide members to suitable products, and support them across in-branch, phone and online channels.

You don’t need previous financial services experience. A mindset focused on member service, empathy, and learning will be valued as you grow with the team in a supportive environment.

Qualifications

• No formal background required in financial services.
• Mindset and values are prioritized for this role.
• Willingness to learn and adapt in a dynamic environment.

Responsibilities

• Build meaningful relationships with members and help them choose products and services.
• Communicate across in-branch, phone, and online channels to support accounts.
• Focus on doing what is right for members without sales targets.

Skills

Customer service mindset

Empathy

Emotional intelligence

Diversity & inclusion values

Relationship building

Growth mindset

Digital tools familiarity

Learning & development

Job description

Yorkshire Building Society’s Solihull Branch is hiring a Customer Service Advisor to help members with savings, mortgages and everyday banking needs. You’ll build meaningful relationships, guide members to suitable products, and support them across in-branch, phone and online channels.

You don’t need previous financial services experience. A mindset focused on member service, empathy, and learning will be valued as you grow with the team in a supportive environment.