Customer Service Advisor - Flexible Hours & Growth Path

Yorkshire Building Society; Chatham; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday

Bonus

Pension

Healthcare

My Benefits

Job summary

Yorkshire Building Society is seeking a Customer Service Advisor for our Chatham branch. You’ll build meaningful relationships with members, helping them choose products and services to meet goals such as saving, home buying, or future planning.

You’ll communicate across in-branch, phone, and online channels to support accounts, focusing on doing what’s right for members without sales targets. With flexibility and development opportunities, you’ll join a team committed to excellent service.

Qualifications

• No background in financial services required; mindset and values matter most.
• Ability to thrive in dynamic environment and adapt to change with curiosity.
• Empathy, emotional intelligence, and ability to build welcoming atmosphere.

Responsibilities

• Build meaningful relationships with members and help them choose products/services to meet goals.
• Communicate confidently across in-branch, phone, and online channels to support accounts.
• Focus on doing what’s right for members without sales targets.

Skills

Relationship building

Communication

Digital literacy

Customer service mindset

Job description

Yorkshire Building Society is seeking a Customer Service Advisor for our Chatham branch. You’ll build meaningful relationships with members, helping them choose products and services to meet goals such as saving, home buying, or future planning.

You’ll communicate across in-branch, phone, and online channels to support accounts, focusing on doing what’s right for members without sales targets. With flexibility and development opportunities, you’ll join a team committed to excellent service.