Medical Secretary - HoP/Stroke & Movement Disorder

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 22,000 - 28,000; Full time

Job summary

A regional healthcare provider in the UK is seeking a Medical Secretary to deliver comprehensive administrative support within the HoP/Stroke & Movement Disorder Department. You'll work closely with clinical staff, manage communication with patients, and ensure effective handling of clinical diaries and correspondence. The ideal candidate has proven audio typing skills, proficiency in Microsoft Office, and a background in patient administration. This role requires empathy and excellent communication skills, ensuring all patient interactions are handled with tact and professionalism.

Qualifications

• Good standard of education with GCSE in Maths and English or equivalent.
• Proven experience of audio typing and using Excel spreadsheets.
• Knowledge of medical terminology and secretarial experience.

Responsibilities

• Provide high-quality secretarial, administrative, and clerical support.
• Manage clinical diaries and maintain correspondence.
• Communicate effectively with patients and staff.
• Record and manage clinic outcomes accurately.

Skills

Audio Typing

Microsoft Office

Communication

Customer Care

Organizational Skills

Education

GCSE in Maths and English or equivalent

AMSPAR/Medical Terminology qualification

Tools

Excel

Job description

Torbay and South Devon NHS Foundation Trust

Medical Secretary – HoP/Stroke & Movement Disorder

The closing date is 28 December 2025

Our Medical Secretary will provide comprehensive and high quality secretarial, administrative and clerical support to the department ensuring an effective and efficient service is delivered.

They will support the Practice Manager to undertake change management and ensure that patients are treated with courtesy, dignity and respect.

Main duties

Work closely with all grades of clinical and administrative staff and other employees within the Trust, liaising with patients, GP's and other external agencies.

This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.

Communicate effectively in writing and verbally on a daily basis.

Ensure all results of tests and investigations are tracked effectively, shown to the relevant consultant or nurse promptly and to undertake appropriate action as instructed.

Independently deal with patient/carer telephone calls and enquiries in an efficient, sensitive and confidential manner, exercising judgement to analyse and resolve any problems and referring on to the clinician as appropriate.

All clinic outcomes must be recorded accurately and complete or amend any that have not been done.

Clinical diaries (both paper and electronic) are to be maintained and checked against the published timetables. Discretion and initiative used when arranging meetings and appointments for patients, relatives and others. To ensure that arrangements regarding medical staff leave and cover arrangements are circulated appropriately and that clinical activities are amended accordingly.

Taking and transcribing formal minutes if required.

Open and act on correspondence received and bring to the attention of the clinician along with the medical notes.

About us

The HoP/Stroke & Movement Disorder Department consists of thirteen Consultants and four Medical Secretaries. The team are based at Torbay Hospital.

Job responsibilities

This position requires empathy and tact when dealing with patients that may be angry or upset regarding any aspect of their care.

To ensure all clinical and non-clinical correspondence and reported are typed within local targets.

To enter Referral to Treatment (RTT) events accurately and in a timely manner.

To use the relevant IT systems to register patients, make appointments, transfer medical records, input clinical letters and care planning summaries, as required.

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Qualifications

• Good standard of education to include GCSE in Maths and English or equivalent.
• Proven experience of audio typing.
• Proven experience of using Excel spreadsheets.
• AMSPAR/Medical Terminology qualification.

Knowledge

• Proven secretarial and administrative experience.
• Ability to effectively use the Microsoft Office software (Word, Excel, PowerPoint).
• Excellent Audio Typing skills and organisational skills.
• Good communication skills with the ability to communicate effectively with patients, all grades of staff and external contacts, both verbally and in writing.
• Customer care experience of providing a customer focused service.
• Knowledge and experience of the Trust patient administrative and information systems.
• To be proficient in the use of Internet/Intranet and email.
• Proven Medical Secretarial experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust