Medical Secretary, Head & Neck | University Hospitals Coventry and Warwickshire NHS Trust

UHCW NHS Trust; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in England is seeking a skilled professional for comprehensive clinical administration and secretarial services within the Surgical Services team. You'll be responsible for booking appointments, managing clinical documentation, and organizing patient care to ensure a seamless experience. In this role, you will maintain office systems, support team training, and oversee administrative activities. If you are dedicated to improving patient care and thrive in a collaborative environment, we encourage you to apply. Benefits include access to learning and development opportunities.

Benefits

Access to learning and development opportunities

Responsibilities

• Responsible for booking TWW/Cancer appointments and surgeries.
• Ensure clinical documentation is orderly and available.
• Organize patients in accordance with local and national policies.
• Maintain efficient office management systems for the consultant's team.
• Support team members in training and supervision.
• Oversee Support Secretaries in administrative activities.

Job description

Role Overview

Provide specialised, comprehensive and confidential patient centred clinical administration and secretarial service to the Surgical Services team in accordance with Departmental, Trust and National standards, policies and procedures. Act as a source of advice and guidance regarding the specialism for patients.

Note: Sponsorship is not eligible.

Responsibilities

• Responsible for booking of TWW/Cancer appointments and surgery for Head and Neck Consultants.
• Ensure clinical documentation is up-to-date, orderly and available for decision-making; promptly transcribe, manipulate and distribute appropriate documents.
• Effectively organise patients under the consultant and his/her team in accordance with Local and National policy and targets, collaborating with booking centre, patient access team, outpatient access team, general managers, theatre, diagnostic and ward teams to maintain seamless elective care pathway.
• Maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise patient care services: manage schedules and leave arrangements, arrange meetings/events, compose and transcribe minutes, prepare correspondence and reports, manage office equipment and stationery, track patients through pathway.
• Support team members: demonstrate and explain departmental practices, undertake training and development, provide cross-cover and day to day supervision.
• Provide oversight to the Support Secretaries for associated administrative activities, such as patient bookings, appropriate documentation and typing, with local training.

Benefits

Access to a wide range of learning and development opportunities.

Closing Date

This advert closes on Tuesday 6 Jan 2026.