Medical Secretary

NHS; York and North Yorkshire; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare provider in York is seeking a Medical Secretary to provide secretarial support to Gastroenterology Consultants. The candidate will manage complex diary schedules, handle patient queries, and maintain communication with various stakeholders. An ideal applicant should have exceptional communication skills and relevant secretarial experience, along with proficient typing skills, especially in digital dictation. This full-time role offers a salary range of £27,485 to £30,162 per annum with opportunities for flexible hours.

Benefits

NHS Pension Scheme

27 to 33 days holiday

Employee Assistance Programme

Learning and development opportunities

Discounts on various services

Qualifications

• Minimum 2 years of secretarial/administrative experience.
• Experience of using a variety of IT applications.
• Knowledge of medical terminology.

Responsibilities

• Support Gastroenterology Consultants with secretarial tasks.
• Typing clinics and schedules, managing patient data.
• Respond to patient queries and manage correspondence.

Skills

Communication skills

Proficient audio typing

Ability to handle upset individuals

Flexibility and adaptability

Education

GCSE English Language, Grade C or above

ECDL

Tools

Microsoft Office

Job description

Medical Secretary

Closing date: 28 December 2025.

We are looking for a highly motivated and well‑organised individual to join the Gastroenterology Team at York Hospital. This varied secretarial role will support Gastroenterology Consultants with communication, administrative and secretarial tasks, and will also provide key support to our patients by assisting with their queries and concerns, and engaging with the wider clinical team and other stakeholders.

Interviews for this position will be held in person ONLY at York Hospital. Remote interviews will not be available.

Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the role.

Main duties of the job

Typing of clinics and general correspondence, complex diary management and provision of patient data. Dealing with correspondence from patients, GPs and other sources, including the scheduling of appointments, to ensure referral to treatment targets are met.

The successful candidate will have excellent communication skills, relevant secretarial/administrative experience, and proficient typing skills, particularly in audiotyping and digital dictation. Knowledge of medical terminology would be advantageous.

To be successful in the post you must be well‑organised, able to prioritise your workload in a fast‑paced environment, and work independently to meet strict deadlines. We require an efficient and resilient team player who upholds the Trust Values, has a flexible approach to work, and a willingness to learn and meet the challenges of a fast‑paced service.

Please feel free to contact the department for an informal chat about this role. Whilst the vacancy is advertised for 37.5 hours per week, alternative hours would be considered. Please contact the number below to discuss options prior to submitting your application.

About us

Trust Information Pack:

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• 27 days holiday rising to 33 days (depending on NHS Trust service)
• A variety of different types of paid and unpaid leave covering emergency and planned leave
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme
• An extensive range of learning and development opportunities
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

For further information on the fantastic range of benefits we offer please visit the Trust’s dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co‑developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualifications

• GCSE English Language, Grade C or above (or equivalent)
• ECDL

Experience

• Minimum 2 years secretarial/administrative experience
• Experience of using a variety of IT applications, including Microsoft Office
• NHS Experience

Skills

• Ability to communicate with people who are upset and angry and deal with situations effectively
• Proficient audio typist with the ability to accurately transcribe complex digital dictation and type complex medical information whilst subject to frequent interruption
• Ability to explain complex information to staff, patients and others as required
• Ability to be flexible and to adapt to new demands

Knowledge

• Thorough knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust

£27,485 to £30,162 a year per annum/pro rata