Medical Records Team Lead

Candidate Experience site; Easter Howgate; On-site; GBP 28,000; Full time

Job summary

A leading independent hospital group is seeking a Medical Records Team Leader in Scotland. The candidate will manage team performance and ensure compliance with patient record regulations. Responsibilities include empowering the team, handling customer queries, and maintaining professional standards. This full-time position offers a competitive salary of £27,902.70 along with a comprehensive benefits package including annual leave and private medical insurance.

Benefits

35 days annual leave

Employer and employee contributory pension

'Spire for you' reward platform

Free Bupa wellness screening

Private medical insurance

Life assurance

Qualifications

• Experience in managing a team and performance management.
• Strong customer service skills to handle various stakeholders effectively.
• Ability to train and develop team members.

Responsibilities

• Manage team performance and empower team members.
• Ensure effective staff allocation in line with business needs.
• Conduct regular team meetings and individual reviews.
• Handle customer queries and ensure satisfactory outcomes.
• Ensure adherence to company policies and legislative requirements.

Skills

Customer service skills

Performance management

Team leadership

Communication

Job description

Medical Records Team Leader | Spire Murrayfield - Edinburgh | Permanent | Full time | £ 27,902.70 per annum

Spire Murrayfield Hospital is recruiting for a Medical Records Team Leader to support the department in providing an efficient and timely records process, ensuring that regulatory compliance is maintained in the management of all patient records including request for patient records from external bodies.

Responsibilities and duties

• Managing individual performance focusing on empowering team members, supporting the development of customer service skills, arranging any necessary training
• Manage staffing levels to ensure resources are allocated effectively in line with the needs of the business
• Empower team members to look for opportunities to exceed customer’s expectations balanced against caring for results
• Maintain a professional, courteous and effective manner when dealing with all our customers; patients, visitors, Consultants, medical secretaries and hospital colleagues to provide a first class service
• To take responsibility for identifying, acknowledging and acting to resolve customer queries ensuring a positive outcome
• To arrange regular team meetings and individual 1-2-1’s
• To set and monitor individuals objective in line with business focus. Ensuring individual compliance to mandatory training requirements
• Ensure that all team members understand and adhere to company policies and procedures including Health & Safety, CQC, Data Protection Act and other legislative requirements
• Continual review and update of departmental processes to meet business demands

Benefits

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

• 35 days annual leave inclusive of bank holidays
• Employer and employee contributory pension with flexible retirement options
• ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
• Free Bupa wellness screening
• Private medical insurance
• Life assurance

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.

For further information about this role or for an informal conversation about the range of career options available, please contact Katie via [e-mail]

For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.