Medical Receptionist / Care Navigator

Ashford Medical Partnership; Great Chart, Ashford; On-site; GBP 18,000 - 22,000; Full time

Job summary

A healthcare practice in England is seeking a Medical Receptionist/Care Navigator to handle incoming patient inquiries and manage appointments. This role requires excellent communication skills, experience in healthcare administration, and knowledge of practice management systems like Emis Web. The successful candidate will work in a friendly team to ensure efficient service delivery. Ensure compliance with confidentiality and data protection regulations is essential. Flexibility may be required during different opening hours.

Qualifications

• Prior experience as a Medical Receptionist is required.
• A thorough knowledge of practice procedures will be necessary.
• Understanding of Data Protection Regulations and confidentiality.

Responsibilities

• Act as the first point of contact for patients contacting GP surgeries.
• Assist and direct patients efficiently to appropriate services.
• Manage appointment bookings and handle telephone inquiries.

Skills

Communication skills

Customer Service

Administration

Education

GCSE grade A to C in English and Maths

Tools

Emis Web

Docman

Klinik

Job description

The Care Navigator is the first point of contact forpatients contacting our GP surgeries. Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.

Provide general assistance to the practice team andproject a positive and friendly image to patient and other visitors, either inperson or via the telephone.

Working Pattern:

Monday 08:00 to 18:30

Tuesday 08:00 to 18:30

Wednesday 10:00 to 18:30

Main duties of the job

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols

Pulling/filing notes and updating as necessary

Fax and photocopy as requested

Reception

Receiving patients, consulting with members of practice team

Be able to cover all reception position as necessary

Appointments

Dealing with telephone calls, booking appointments, handlingqueries, passing on messages as appropriate

Dal with visits/requests

Deal with patients/others over the telephone and face to face

Computer

Registrations of temporary/INT patients computer data entryand medical records

Process patients changes of address computer data and medicalrecords (have knowledge of practice area)

Telephone

Have working knowledge of telephone system during and afterhours

Cover for telephonist when necessary

About us

We are a friendly, proactive and forward-thinking practice. We run our own independent PCN. As part of our recent growth, we are looking to recruit further staff members to complement our existing team.

The current workforce is led by 6 GP Partners, 6 Salaried GPs, 8 Allied Health Professionals, a large Nursing/HCA Team and our other highly skilled allied healthcare professionals. The clinical team is complimented by a General Manager and a large Administrative team consisting of reception, administrative and secretarial staff.

Job responsibilities

Job title:

Medical Receptionist/Care Navigator

Responsible to:

Reception Manager

Hours:

27.5

Location

Singleton Health Centre | St Stephens Health Centre |Willeborough Health Centre

1. Job Role / Purpose:

The Care Navigator is the first point of contactfor patients contacting our GP surgeries.Receive, assist and direct patients in accessing the appropriateservice or healthcare professional in a courteous, efficient and effectiveway.

Provide general assistance to the practice teamand project a positive and friendly image to patient and other visitors,either in person or via the telephone.

2. Key Duties & Responsibilities:

Administration

To have a thorough knowledge of all practice procedures.

To work in accordance of written protocols

Pulling/filing notes and updating as necessary

Fax and photocopy as requested

Reception

Receiving patients, consulting with members of practice team

Be able to cover all reception position as necessary

Appointments

Dealing with telephone calls, booking appointments, handlingqueries, passing on messages as appropriate

Dal with visits/requests

Deal with patients/others over the telephone and face to face

Computer

Registrations of temporary/INT patients computer data entryand medical records

Process patients changes of address computer data andmedical records (have knowledge of practice area)

Telephone

Have working knowledge of telephone system during and afterhours

Cover for telephonist when necessary

Other Tasks

Ensure building security have thorough knowledge ofdoors/windows/alarm

Any other tasks allocated by managers

Maintain a caring environment through the support ofcolleagues

3. Other Responsibilities

Health and Safety

To comply withthe Health and Safety at Work etc. Act 1974.

To takeresponsibility for their own health and safety and that of other persons whomay be affected by their own acts or omissions.

Equality and Diversity

To carry out atall times their responsibilities in line with Equal Opportunities Policy andProcedure.

Risk Management and ClinicalGovernance

To work withinthe Clinical Governance Framework of the practice, incorporating RiskManagement and all other quality initiatives and all aspects of CQCimplementation.

Confidentiality

To maintainconfidentiality of information relating to patients, clients, staff and otherusers of the services in accordance with the General Data ProtectionRegulations 2018 including outside of the work environment. Any breach of confidentiality may render anindividual liable for dismissal and/or prosecution.

Communication

The post holdershould recognise the importance of effective communication within the teamand will strive to:

• Communicateeffectively with other team members
• Communicateeffective with patients and carers
• Recognisepeoples needs for alternative method of communication and respondaccordingly

Safeguarding

Ashford MedicalPartnership (the Practice) has Safeguarding processes and procedures in placeto enable staff to confidentially report any concerns about anotherindividuals practice or behaviour and/or organisational practice in relationto children and adults which may place them at risk or at harm.

For employees of the practice, failure to adhere to this policy and procedures could lead to dismissal and/or constitute grossmisconduct

The post holderwill participate in any training programme implemented by the practice aspart of this employment

To participatein an annual individual performance review, including taking responsibilityfor maintaining a record of own personal and/or professional development

General

To undertakeany other duties commensurate with the role, within the bounds of his/her owncompetence.

To work acrossthe various AMP sites as required.

In light ofnational policy and due to the needs of the business it may be necessary forthe Partnership to alter the opening hours of the surgeries. This could incorporate different openinghours and weekend working which may affect when you are required towork. The post holder is expected tobe flexible and accommodating, following consultation, in terms of anychanges to operating times in the future.

OurPractice Vision: We willdeliver a high quality standard of patient care. Creating healthy workingrelationships to support achieving this goal. We will follow a structuredbusiness model to ensure we operate in a financially sustainable way.

Person Specification

Qualifications

• GCSE grad A to C in English and Maths

Experience

• Experience of working a a Medical Receptionist

Knowledge

• Experience of Emis Web
• Experience of using Docman system
• Experience of using Klinik

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.