Medical Receptionist/Care Coordinator

Bovey Tracey & Chudleigh Practice; Newton Abbot; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare practice in Newton Abbot is seeking a part-time Receptionist. Responsibilities include providing friendly and efficient reception services, managing patient communications, and performing administrative tasks. Key qualifications include good communication skills, the ability to prioritize tasks under pressure, and familiarity with medical terminology. This role offers a salary starting from £12.21 per hour and includes perks like a company pension and on-site parking.

Benefits

Company pension

Wellbeing policy for medical and dental appointments

On-site parking

Sick pay

Qualifications

• Good communication skills required, written and verbal.
• Experience of working in the NHS is beneficial.
• Able to work between 08:30 - 18:30.

Responsibilities

• Provide friendly and efficient reception services to patients.
• Handle messages as part of the healthcare team.
• Use the practice computer system to register patients.

Skills

Computer/IT Skills

Good communication skills (written and verbal)

Ability to prioritise tasks and work under pressure

Confidential and positive manner

Willingness to learn new skills

Knowledge of medical terminology

Education

Good level of education

Job description

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Main duties of the job

Key duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice receptionist and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Administration Assistant or Reception Team Leader dependent on current and evolving practice workload and staffing levels:

• To provide friendly and efficient reception services to patients and visitors to the practice, both at reception and on the telephone.
• To effectively handle messages as part of the healthcare team.
• To use the practice computer system to register patients (including temporary patients), to make appointments, to prepare repeat prescriptions, and to up-date patient data, in accordance with practice procedures.
• To action pathology results received over the electronic link in accordance with practice procedures.
• To maintain accurate filing systems for patient medical records, clinical and non-clinical correspondence.
• To action tasks as requested by the GP in accordance with practice procedure.
• To read code correspondence into patients computerised records.
• To scan incoming mail into patients records in accordance with the practice procedure.
• To report complaints, comments and significant incidents from patients, visitors and staff; to the Practice Manager in compliance with practice policy.

About us

Reports to: Senior Administration Assistant

Responsible to: Practice Manager

No direct budgetary responsibility, although an awareness of cost implications and the effective use of resources is required.

Job responsibilities

THE BOVEY TRACEY AND CHUDLEIGH PRACTICE

JOB DESCRIPTION

Job details:

Base:Riverside Surgery, Bovey Tracey and Tower House Surgery, Chudleigh. Will need to travel and work between the two sites.

Start Pay negotiable depending on experience £12.21 but negotiable DOE

Job purpose:

The purpose of the role is to:

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Job Types: Part-time

Salary: From £12.21 per hour

• Company pension
• Wellbeing policy for medical and dental appointments
• On-site parking
• Sick pay

Schedule:

• Monday and Tuesday 08:30 - 18:00 and Thursday and Friday 08:30 - 18:30 (Wednesday off) (4x days to suit Practice requirements)

Person Specification

Qualifications

• Good level of education

Experience

• Computer/IT Skills
• Good communication skills - written and verbal
• Ability to be able to prioritise tasks and work under pressure
• Confidential and positive manner
• Willing to learn new skills and rise to new challenges
• Able to work between 8.30am - 6:30pm
• Experience of working in the NHS
• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.