Medical Receptionist

Primary Care 24; Thornton; On-site; GBP 19,000; Full time

Job summary

A healthcare service in Thornton, UK, is seeking a dedicated Receptionist to manage patient interactions, support the clinical team, and maintain records. The ideal candidate will have excellent IT skills and communication abilities, ensuring patients are welcomed courteously. The role requires professional conduct, especially towards vulnerable patients, contributing to a compassionate practice environment. Offering an annual salary of £18,068, 27 days leave, and access to NHS pension schemes, this is a chance to join a committed team focused on quality healthcare.

Benefits

27 days annual leave

NHS pension scheme

NHS car fleet scheme

Cycle to work scheme

Colleague wellbeing package

Eligible for blue light card

Colleague events

Qualifications

• Ability to manage patient records and facilitate requests efficiently.
• Professional and empathetic approach to patients, especially the vulnerable.
• Ability to work as part of a team and independently.

Responsibilities

• Open and complete security checks of premises.
• Manage patient records and incoming mail.
• Support clinical staff and communicate necessary information.

Skills

Excellent verbal and written communication skills

Good IT skills including Microsoft package

Experience of EMIS

Job description

• Open premises and complete security checks, ensure all clinical rooms are prepared at the beginning and end of each day and perform the closure procedure to set alarms and lock premises (as and when required).
• Ensure all patients and visitors are greeted professionally and politely, logging their arrival into the system.
• Support patients who have concerns or require assistance with a positive and flexible approach.
• Ensure that all patients and visitors at reception are greeted professionally and their arrival is logged into the clinical computer system to record attendance.
• Manage patient records, facilitate patient records, action requests for prescriptions and manage all incoming mail to the practice, using the clinical systems.
• Assist and direct patients in assessing the appropriate service and/or healthcare professional in a courteous and efficient way.
• Provide operational support to the onsite clinical team.
• Assist and direct patients in accessing the appropriate service and/or healthcare professional in a courteous and efficient way.
• Ensure all relevant information is communicated to incoming staff through a robust handover.
• Maintain a professional and empathetic manner with patients, especially those who are vulnerable. Respecting the rights for confidence, privacy, dignity and needs of the patient and colleagues, contributing to a culture of safety and well‑being within the practice. Excellent verbal and written communication skills.
• You will work as a team and independently.
• Good IT skills including all Microsoft package - experience of EMIS is also desirable. Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.
• Salary £18,068.00 per annum.
• 27 days annual leave (pro rata) – previous NHS service will be taken into account.
• NHS pension scheme.
• NHS car fleet scheme.
• NHS home electronics scheme.
• Cycle to work scheme.
• Eligible to apply for blue light card.
• Colleague wellbeing package – which includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts.
• Colleague events.
• Come join our proud team.