Medical Receptionist

Nantwich Health Centre; Nantwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare center is looking for an enthusiastic Medical Receptionist to join their team in Nantwich. The ideal candidate will possess excellent people skills, be calm under pressure, and have a minimum of 2 years of experience in customer service or administration. Responsibilities include welcoming patients, managing appointments via the EMIS system, and maintaining confidentiality. This role offers flexible hours for both full-time and part-time applicants.

Qualifications

• Must have a solid work ethic and be adaptable.
• Experience in a busy customer service environment preferred.
• Willingness to go the extra mile.

Responsibilities

• Welcoming patients in a friendly manner.
• Answering calls and booking appointments.
• Maintaining patient confidentiality and records.
• Dealing with queries over the phone and at the front desk.

Skills

Excellent people skills

Ability to remain calm in fast-paced environment

Organisational skills

Computer literacy

Verbal communication skills

Attention to detail

Ability to build rapport with patients

Education

Minimum 2 years customer service / reception / administration experience

Tools

EMIS

DOCMAN10

Job description

Nantwich Health Centre is lookingfor an enthusiastic, fast learning and reliable individual to join our team ofreceptionists.

Successful applicants will need to have excellent people skills, be able to remain calm in a fast-paced environment and be familiar with working on computerised systems.

We will consider applications for both full and part time hours.

Flexibility is essential for sickness and holiday cover.

Main duties of the job

Welcoming and dealing with patients in a positive friendly manner.

Answering inbound calls and bookingappointments using the EMIS system.

Dealing with patients queries andrequests over the telephone and at the front desk.

Liaising with GPs and clinicians inan organised and competent manner.

Liaising with external services, suchas hospitals, care homes, pharmacies and community services.

Maintaining and updating computerisedmedical records, showing excellent attention to detail.

Maintaining patient and practice confidentiality.

Skills Required:

Be able to build rapport withpatients and all members of the team.

Passionate and motivated.

Minimum 2 years customer service /reception / administration experience.

All relevant training will beextended following appointment.

About us

We are a family friendly practiceconsisting of 7 GP's, 2 Practice Nurses, 1 GP Assistant and 2 Health Care Assistants.

This Practice can be very busy so werequire someone with a solid work ethic, adaptable and willing to go the extramile.

The days and hours required will be discussed at interview. We will consider applications for both full and part time hours.

Job responsibilities

JobTitle: Medical Receptionist

SpecialRequirements of the Post:

• The ability to demonstrate a high level of customer service, bepatient focussed and a team player.
• Possess good inter-personal and organisational skills and be ableto prioritise a busy workload whilst working well under pressure.
• Be able to work independently and manage a wide range of duties aspart of a small team.
• Be computer literate and possess excellent verbal and writtencommunication skills. Attention to detail and patient confidentiality areessential.
• To cultivate and maintain a pleasant and positive workingenvironment.

KeyAccountabilities Include:

• To work closely with our practice team, to provide and promoteefficient and effective delivery of high-quality reception, administrativeand secretarial, support to all service users, colleagues, and patients,according to agreed timescales.
• Liaising directly with patients/visitors to ensure that they arerouted to the most appropriate service to meet their requirements, in linewith practice protocols. This may be over the telephone or face to face.
• Process prescription requests.
• Advise patients of relevant charges for private services, accept paymentand issue receipt.
• Explain practice arrangements and formal requirements to newpatients and those seeking temporary cover, ensuring that these proceduresare adhered to.
• Monitor flow of patients into consulting / treatment rooms
• Open the reception area and public waiting area at the start of dayand make all the necessary preparation to receive patients.
• Ensurereception and waiting areas are kept neat and tidy.
• Secure premises at the end of the day, in line with practiceprotocols.
• Ensure accurate and precise coding is input on computer records forall patients.
• Ensure all incoming correspondence is filed in the correct record.
• Scan daily post and attach to patient medical recordsappropriately.
• Perform any other duties that may be necessary for the efficientrunning of the practice and comply with reasonable requests to carry outextra duties in unforeseen circumstances.
• Maintain up to date skills and knowledge, and an awareness ofpatient-led service issues.
• Liaise with colleagues to ensure that adequate service provision isalways maintained and provide relief cover as and when required.
• Take accountability for safeguarding the confidentiality of allinformation to which the post holder has access.
• Take ownership of personal training and development, by proactivelyseeking out new opportunities to develop within the practice and communicatingwith the practice management team accordingly.

Tosupport the secretarial team as follows, where required:

• Process referrals and incoming patient data, including coding.
• Utilise the electronic referral service (ERS) and medical recordsystem (EMIS and DOCMAN10).
• Liaise with external agencies such as secondary care and communityservices.
• Process private GP work and SARs.
• Produce high quality documents within the necessary timescales andpractice guidelines.
• Deal with insurance and medical reports within specified guidelinesand liaising with outside organisations and patients appropriately.

Theduties outlined in the job description are not intended to be an exhaustivelist. These duties and responsibilities may be amended from time to time, inline with business need.

Person Specification

Qualifications

• Minimum 2 years customer service / reception / administration experience. All relevant training will be extended following appointment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.