Medical Receptionist

Keats Group Practice; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A GP practice in Greater London is seeking a medical receptionist to enhance patient care. This challenging role demands handling stressful situations, supporting clinical staff, and managing appointment systems and patient queries. Ideal candidates have GCSE level education, strong communication and IT skills, and experience in healthcare settings. Flexibility in shift patterns and a team-oriented mindset are essential. Join a friendly and supportive practice where patient care is paramount.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting.
• Ability to follow policy and procedure.

Responsibilities

• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls appropriately.
• Support all clinical staff with general tasks as requested.

Skills

Excellent communication skills

Strong IT skills

Problem solving skills

Ability to work under pressure

Teamwork skills

Education

GCSE Mathematics and English (C or above)

Educated to GCSE level or equivalent

Tools

MS Office applications

Clinical IT systems

Job description

A medical receptionist is the primary representative of our GP Practice. A medical receptionist will need to be capable of handling stressful situations at any given time in order to serve the patients.>

We require someone with experience who can join our team and bring with them the above skills that will enhance the care we provide to our patients. Our patients are our forefront and we them to have a positive experience when they access health care provided by the surgery.

We are looking for a full-time or part-time team member to meet the needs of our practice. Our shift patterns are usually as follows for full-time 2 days, 7:30-15:30, 2 days 11:00-19:00 and 1 day 9:00- 17:00 this can be discussed if successful at the interview.

If this is you do not hesitate and apply and come and join our work family. This is a small practice with a small friendly team which supports each other to provide the best health care.

Main duties of the job

• Maintain and monitor the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiate contact with and respond to requests from patients, team members and external agencies
• Code data on the clinical IT system
• Photocopy documentation as required
• Data entry of new and temporary registrations and relevant patient information as required
• Input data into patients healthcare records as necessary
• Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Maintain a clean, tidy, effective working area at all times
• Monitor and maintain the reception area and notice boards
• Support all clinical staff with general tasks as requested

About us

The practice is a 3 GP Partner practice with a number of salaried GP's with 1 Health Care Assistant and 1 Practice Nurse.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)
• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of MS Office applications
• Clinical IT system user skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.