Medical Receptionist

NHS; Great Yarmouth; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare provider in Great Yarmouth is looking for a dedicated receptionist to manage patient interactions and support the healthcare team. Applicants should have excellent communication skills and be proficient in Office applications. The position offers flexibility in hours, aiming for 25 to 30 hours weekly. Experience in healthcare settings is preferred, ensuring top-notch patient care and administration duties.

Qualifications

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting (preferably a GP practice).

Responsibilities

• Maintaining and monitoring the practice appointment system.
• Welcoming patients at the main reception desk and assisting them.
• Management of repeat prescriptions, ensuring they are processed accurately.

Skills

Excellent communication skills (written and oral)

Competent in the use of Office and Outlook

Effective time management

Ability to work as a team member and autonomously

Problem solving & analytical skills

Education

Educated to GCSE level or equivalent

GCSE Mathematics & English (C or above)

Job description

We are looking for an enthusiastic,hardworking individual to join our existing Reception Team providing highlevels of patient care to our registered patients. Ideally we would like between 25 to 30 hours but could be flexible for the right candidate.

Main duties of the job

Tobe responsible for undertaking a wide range of reception duties and theprovision of general support to the multidisciplinary team. Duties can include but are not limited to, greetingand directing patients, effective use of the appointment system, bookingappointments, processing of information and assisting patients asrequired. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.

About us

The Park Surgery is a GP Practice in the centre of Great Yarmouth. We are a close knit team in reception and the wider practice and we pride ourself on supporting our staff and patients.

Job responsibilities

Thefollowing are the core responsibilities of the receptionist. There may be onoccasion, a requirement to carry out other tasks; this will be dependent uponfactors such as workload and staffing levels:

1. Maintainingand monitoring the practice appointment system
2. Processpersonal, telephone and e-requests for appointments
3. Welcomingpatients at the main reception desk, assisting with their enquiries or directaccordingly
4. Answerincoming phone calls, transferring calls or dealing with the callers requestappropriately
5. Signpostpatients to the correct service
6. Initiatingcontact with and responding to, requests from patients, team members andexternal agencies
7. Managementof repeat prescriptions, ensuring they are processed accurately and efficiently
8. Photocopydocumentation as required
9. Dataentry of new and temporary registrations and relevant patient information asrequired
10. Inputdata into the patients healthcare records as necessary
11. Manageall queries as necessary in an efficient manner
12. Carryout system searches as requested
13. Maintaina clean, tidy, effective working area at all times
14. Monitorand maintain the reception area and notice boards
15. Supportall clinical staff with general tasks as requested

Person Specification

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting (preferably a GP practice)
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.