Medical Receptionist

NHS; Coventry; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Coventry seeks a friendly and organized receptionist to manage patient interactions and appointments. The role requires experience in customer service and a commitment to excellent patient care. Applicants should be flexible, enthusiastic, and able to work well in a team. This part-time position offers 13.5 hours spread over two days each week.

Qualifications

• Experience in a customer-facing role.
• Ability to work well within a team.
• Must be committed and enthusiastic.

Responsibilities

• Manage patient requests in person, on the phone, and via written communication.
• Greet and check in patients via computer.
• Book, amend, and cancel patient appointments.

Skills

Customer service experience

Teamwork

Basic IT skills

Commitment

Flexibility

Job description

We are a friendly GP Practice wishing to recruit a receptionist with experience working in a customer facing environment, who are enthusiastic, efficient, and well organised. The vacancy is for 13.5 hours a week over 2 days

Monday 08.00 to 13.00 (5 hours)

Tuesday 08.00 to 17.00 (8.5 hours)

Main duties of the job

Managing patient requests in person, on the phone and via written communication

Greet and check in patients via computer

Booking, amending, rescheduling and cancelling patient appointments including domiciliary bloods

Register new and temporary resident patients on the computer

Producing, filing and distributing prescriptions and sick notes

Action patient care follow- up arrangements as per clinicians instructions including using emails, patient tasks and telephone calls to contact patients and arranging home visits

Maintaining and updating the practice patient database and patient information using the computer.

Ensuring patient/ colleague and practice confidentiality and data protection is observed at all times.

About us

We are a friendly, forward thinking 6 partner practice with a reputation for providing excellent patient care.

Job responsibilities

Responsible for dealing with all non-clinical matters concerning the care of the patients, either in person or by the telephone. You will be the first point of contact for the patients contacting and visiting the surgery.

Please see attached documents for full job description and person specification.

Person Specification

• Flexible in your work
• Committed to the job
• Willing to further knowledge

Experience

• Able to work well within a team
• Basic IT skills
• Must be flexible in your work
• Must be willing to further your knowledge as appropriate
• Must be committed and enthusiastic
• Previous experience of reception work would be desirable
• Previous experience of working within General practice would be desirable.

Qualifications

• No formal qualifications needed please refer to attached job description and person specification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.