Medical Receptionist

The Saltaire & Windhill Medical Partnership; Baildon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Baildon seeks a Medical Receptionist to manage patient interactions and perform general administrative duties. The ideal candidate will have strong communication skills, attention to detail, and a background in medical or primary care settings. Responsibilities include managing calls, booking appointments, and maintaining patient records. A GCSE or equivalent in English and Maths is required, along with NVQ level training in administration.

Qualifications

• Experience of working in a medical or primary care setting.
• Computer literate with ability to use required systems.
• Ability to adjust communication style appropriately.

Responsibilities

• Receive calls from patients and consult with the practice team.
• Register new patients and ensure accuracy in records.
• Assist with administrative tasks such as mail processing.

Skills

Excellent communication skills

Attention to detail

Organizational skills

Education

GCSEs at Grade C or equivalent including English and Maths

Training in administration/clerical duties at NVQ level or above

Tools

GP clinical systems

Job description

Overview

Go back The Saltaire & Windhill Medical Partnership

Medical Receptionist

The closing date is 06 October 2025

We are looking to appoint a receptionist with strong administration skills to join our busy Partnership of four GP practices. The appointed person will be the first point of contact for patients and visitors, as well as carrying out general office management tasks.

You will be responsible for the general administrative and reception duties within the Practice and work with our established processes, policies and procedures to provide a comprehensive high quality service and deal efficiently and courteously with patient enquiries.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries (PATCHS), booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

This role is ideal for someone who is highly organised and an effective communicator who can provide a professional and warm welcome to our patients, ensuring every contact is of the highest quality.

IT skills & attention to detail are essential, as you will process prescription requests and provide an administrative service.

Main duties of the job

RECEPTION

Receiving calls from patients, consulting with members of practice team

Processing personal, telephone and PATCHS requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.

Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

GENERAL ADMINISTRATION

To have a thorough knowledge of all practice protocol and work in accordance with practice procedures

Processing and distributing incoming and outgoing mail.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Providing clerical assistance to practice staff as required, including word/dataprocessing, filing and photocopying.

Keeping the reception area, notice boards, leaflet etc. tidy and presentable.

Cover sickness/annual leave and work reasonable overtime when required.

Perform any other relevant and reasonable duties that may be requested by Team Leader, Operations/Patient Services Manager or Business Manager.

Undertakes statutory and mandatory training as required.

About us

The Saltaire & Windhill Medical Partnership was established in 2019 as a result of the merging of two GP practices in Shipley, West Yorkshire. The merged Practice has four sites 24,000 patients and 85 staff plus visiting health care professionals.

For further information please visit our website - www.saltairewindhillgp.org

Job responsibilities

RECEPTION

Receiving calls from patients, consulting with members of practice team

Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional.

Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link.

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

GENERAL ADMINISTRATION

To have a thorough knowledge of all practice protocol and work in accordance with practice procedures

Processing and distributing incoming and outgoing mail.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.

Providing clerical assistance to practice staff as required, including word/dataprocessing, filing and photocopying.

Keeping the reception area, notice boards, leaflet etc. tidy and presentable.

Cover sickness/annual leave and work reasonable overtime when required.

Perform any other relevant and reasonable duties that may be requested by Team Leader, Operations/Patient Services Manager or Business Manager.

Undertakes statutory and mandatory training as required.

APPOINTMENT SYSTEM MANAGEMENT

Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record.

Monitor effectiveness of the system and report any problems or variations required.

Deal with home visit requests, carefully noting all details.

Person Specification

Qualifications

• GCSEs at Grade C or equivalent (or 4-9) including English and Maths.
• Training in administration/clerical duties at NVQ level or above.

Experience

• General office skills - administrative tasks.
• Attention to detail, able to work accurately, identifying errors quickly and easily.
• Excellent verbal and written communication skills with team members, patients, carers and healthcare professionals with the ability to adjust communication style.
• Experience of working in a medical or primary care setting.
• Computer literate with an ability to use the required GP clinical systems.
• Have a planned and organised approach with an ability to prioritise their own workload to meet strict deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Saltaire & Windhill Medical Partnership