Medical PA

NHS; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in London is seeking a Medical PA to support a team of consultants in both NHS and private services. The role includes managing diaries, processing patient referrals, and ensuring efficient communication within a multidisciplinary team. Candidates should have substantial medical secretarial experience and the ability to manage workloads independently. A GCSE level education or equivalent is required, along with proficiency in Microsoft Office. This position offers a dynamic working environment with various opportunities for professional development.

Benefits

Stimulating working environment

Learning and development opportunities

Flexible working requests welcomed

Qualifications

• Substantial previous medical secretarial experience.
• Experience of diary management.
• Ability to train other secretarial staff.
• Experience of managing/ supervising staff.

Responsibilities

• Act as the first point of contact for service users.
• Type and distribute clinical and general correspondence.
• Process new patient referrals within time frames.
• Maintain patient diagnoses and current clinical data.

Skills

Understanding of medical terminology

Communication skills

Teamwork

Prioritization

Confidentiality

Customer service

Education

Good general education, educated to GCSE level or equivalent

AMSPAR qualified or equivalent

ECDL or Equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Medical PA role available in the GI & Lymphoma Department, to help support team of consultants in their NHS and Private service. The post holder will be responsible for the provision of an efficient secretarial service to a Consultant team within the Clinical/Medical Unit. He/she will liaise with all colleagues within the multidisciplinary team, and with internal departments and external agencies to ensure the continuity of patient treatment.

Main duties of the job

The difference between the role of a Medical P.A. and that of a Medical Secretary is the level of responsibility. To undertake a Medical P.A. position, the post holder will need to either:

1. Be the only secretarial member of staff working for the consultant, and hence will be required to cover a wide range of duties incorporating diary management and the co-ordination of all clinical / administrative / academic work.

Or:

2. Take the lead role in the organisation of a consultant's clinical practice (including the line management of other secretarial staff) where the size of the consultant's practice justifies more than one member of staff to support it.

About us

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification:

• To act as the first point of contact for users of the service, and to proactively deal with telephone enquiries from patients, their Carers, GPs and colleagues in other hospitals in a professional manner.
• To type and distribute clinical and general correspondence for both NHS and private patients in line with Trust standards.
• To process new patient referrals within Trust and nationally agreed time frames, enabling compliance with quality standards for the diagnosis and treatment of cancer.
• To open and action Your own electronic and paper mail and that of the consultant team, at least once a day.
• To input and maintain patient diagnoses and current clinical unit data on the Hospital Information System, and other patient-related information as required.

Person Specification

Education/Qualifications

• Good general education, educated to GCSE level or equivalent
• Competent at Microsoft Excel, Word and Outlook
• Association of Medical Secretaries, Practice Managers and Receptionists (AMSPAR) qualified or equivalent.
• European Computer Driving License (ECDL) or Equivalent

Experience

• Substantial previous medical secretarial experience
• Experience of diary management.
• Previous experience of training other secretarial staff
• Previous experience of managing/ supervising staff

Skills Abilities/knowledge

• Understanding of medical terminology (especially oncology)
• The ability to communicate effectively in both written and spoken English to a wide range of people
• Willingness and demonstrable ability to work as part of a team.
• Evidence of ability and initiative to prioritise a busy workload
• Evidence of ability to work without close supervision
• Evidence of ability to handle sensitive information without compromising confidentiality
• Evidence of commitment to delivering high quality customer service

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.