Medical Executive PA (Personal Assistant) / High end GP Practice

Daytime Healthcare Recruitment Limited; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A high-end GP Practice in Mayfair seeks a Medical Executive Assistant to provide comprehensive administrative and patient support. The ideal candidate will have experience in private healthcare, strong communication skills, and attention to detail. Responsibilities include managing doctors' schedules, processing payments, and ensuring compliance with regulatory standards. This full-time position offers a professional environment with opportunities for growth.

Qualifications

• Experience in a similar Healthcare Medical Secretary role.
• Ability to manage patient queries and coordinate appointments.
• Strong written and verbal communication skills.

Responsibilities

• Manage doctors' diaries and patient appointments.
• Act as first point of contact for patients.
• Process payments and maintain patient records.
• Support operational efficiency in clinic.

Skills

PA / administrative experience in private healthcare

Excellent communication and teamwork

Financial accuracy in processing payments

Familiarity with GDPR and CQC protocols

Job description

Daytime Healthcare are assisting an established high-end GP Practice in Mayfair, who are seeking a Medical Executive Assistant to join them.

This surgery have renounced doctors (one who has been a regular on tv) and have high net-worth clientele. There is an excellent working environment and the chance to progress.

You must be very well presented, have good telephone and written skills / experience. You should also have excellent organisational skills. You should have similar Healthcare Medical Secretary experience to be considered.

Key Responsibilities :

1. Administrative & PA Support

• Manage doctors' diaries, appointments, correspondence, and medical notes.
• Coordinate consultations, meetings, and follow-up actions.
• Handle patient registration, referrals, and results in line with GDPR and practice procedures.
• Answering calls, responding to emails and messages, and clinic opening / closing duties.
• Maintain a safe, compliant workplace with proper stock and resource management.

2. Patient Liaison

• Act as first point of contact for patient queries and appointment coordination.
• Guide patients through tests, referrals, and private insurance processes.
• Ensure timely follow-up and resolution of concerns, supporting a seamless patient experience.

3. Results, Referrals & Records

• Track and process test results, referrals, and external communications.
• Maintain accurate patient records in compliance with GDPR and CQC standards.

4. Compliance & Documentation

• Support audits, inspections, and regulatory adherence where needed.
• Follow and promote practice policies and procedures.

5. Financial Processing

• Process payments
• Liaise with the accounts team to ensure accurate reporting and financial protocol adherence.

6. Operational Support

• Oversee clinic stock.
• Identify and resolve day-to-day operational issues.
• Contribute to continuous service improvement and workflow efficiency.

7. Service Promotion

• Support retention and satisfaction by promoting additional services.
• Gather and share patient feedback to enhance the practice offering.

Key Skills & Experience :

• PA / administrative experience in private healthcare or similar customer focused setting.
• Excellent communication and teamwork, with a proactive, patient-focused approach.
• Financial accuracy in processing payments, and recordkeeping.
• Familiarity with GDPR, CQC, and clinical confidentiality protocols.

This position is Monday to Friday, based in Mayfair