Medical/Clinic Coordinator

University of South Hampton; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution in Southampton is seeking a Medical/Clinic Co-ordinator to provide administrative support for the Auditory Implant Service. The role involves managing patient interactions, ensuring confidentiality, and supporting consultant surgeons during clinics. The ideal candidate will have excellent communication and teamwork skills, alongside a keen eye for detail. This position offers a generous holiday allowance and a supportive, inclusive environment for all staff.

Benefits

Generous holiday allowance

Flexible working arrangements

Qualifications

• Proven ability to maintain accurate records with confidentiality.
• Experience in administrative roles related to patient management.

Responsibilities

• Provide secretarial and administrative support to the Auditory Implant Service.
• Manage patient ongoing care and communication.

Skills

Excellent communication skills

Ability to manage a busy workload

Strong teamwork skills

Attention to detail

Job description

Join the University of Southampton Auditory Implant Service (USAIS) as Medical/Clinic Co-ordinator and make a meaningful impact in the lives of cochlear implant and auditory implant users. We provide vital services for severely and profoundly deaf individuals across the south of England and the Channel Islands.

USAIS is a nationally recognised centre of excellence, providing specialist assessment, surgical intervention, and lifelong support for individuals with auditory implants. Our team is passionate about enhancing quality of life through cutting‑edge technology and holistic care. For information on the Service please look at the website https://ais.southampton.ac.uk/.

About the role

• Location: University of Southampton Highfield Campus, Building 19
• Working hours: Monday to Friday 9am-5pm
• Job Purpose: To provide secretarial and administrative support to the University of Southampton Auditory Implant Service (USAIS), providing a centralised point of contact for patients, colleagues and partners, and managing patient ongoing care.

What you will do

• Provide end-to-end support and perform administrative tasks relating to the management of patients, following correct procedures and applying a good working knowledge of complex administrative systems
• Work independently and manage own workload, whilst supporting team members when needed
• Provide consultant surgeons with medical secretarial support during AIS ENT clinics
• Communicate sensitively with patients who have severe and profound hearing loss, acting as a centralised point of contact in various forms of communication

What you will bring

• Excellent communication skills, with a proven ability to prioritise and manage a busy workload
• Proven ability to maintain accurate records with impeccable attention to detail, and an awareness of the importance of confidentiality in managing sensitive information
• Strong teamwork skills and the ability to build positive working relationships
• Ability to thrive and support colleagues in a noisy working environment.

Special requirements

• Excellent communication skills are essential along with strong multitasking & prioritisation skills
• The maintenance of confidentiality in information and data management is mandatory & ability to cross‑check data from multiple sources, with excellent attention to detail and accuracy
• A DBS check at Standard level is required for this role; this will be carried out by the University

Working at UoS

• We value equality, diversity, and inclusion, ensuring a supportive and inclusive environment
• Enjoy a generous holiday allowance and additional university closure days
• We support flexible working arrangements.

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.

Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on [phone] or [e-mail] quoting the job number.