Medical Administrator

NHS; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local medical practice in Birmingham is seeking a Medical Administrator to enhance patient services. The role involves managing communications, appointments, and providing essential support to clinicians. Candidates should have strong organisational skills and a background in office work, preferably in healthcare. This position offers a dynamic work environment focused on delivering quality patient care.

Qualifications

• Experience working in an office environment.
• Medical receptionist experience is desirable.
• Basic understanding of Microsoft Office packages.

Responsibilities

• Act as the first point of contact for patients.
• Provide administrative support to clinicians and managers.
• Make appointments and manage bookings across clinics.

Skills

English proficiency

Organisational skills

Customer service skills

Interpersonal skills

Education

GCSE English grade C or above

Tools

EMIS Web software

Microsoft Office

Job description

Overview

West Heath Surgery is a forward thinking and innovative GP practice within West Heath, Birmingham. As part of the SDSmyhealthcare federation, the role of Medical Administrator is vital in delivering a first class service to our patients.

The role involves developing a professional rapport with patients to help resolve health needs and queries, making appointments across multiple clinics, completing administrative workflow tasks within clinical systems, and providing administrative support to clinicians and managers to ensure high quality patient care.

Responsibilities

• Act as the first point of contact for patients and a focal point of communication between patients, doctors and other medical staff.
• Provide administrative support to clinicians and managers; manage administrative workflow tasks on the clinical system.
• Make appointments and manage booking across clinics; handle requests for home visits; take messages; process all forms of patient-related communications.
• Maintain tidy work areas and manage cash handling as required.
• Assist with onward management of patients (e.g., booking further appointments, referrals) and assist clinicians as a chaperone where required.
• Promote excellent customer service and respond to enquiries in a professional manner.

Qualifications and Experience

• Essential: GCSE English grade C or above.
• Essential: Previous experience of working in an office environment.
• Desirable: Previous medical receptionist experience; experience of using EMIS Web software.
• Desirable: RSA II typing/word processing or equivalent; basic understanding of Microsoft Office packages.

Skills

• Proficient in reading and writing English; able to receive and issue instructions clearly.
• Strong organisational skills with the ability to maintain complete and accurate record systems.
• Ability to work under own initiative and prioritise workload to meet deadlines.
• Excellent customer service and good interpersonal skills; good telephone manner.
• Knowledge of confidentiality and Data Protection Act; basic knowledge of Microsoft Word; knowledge of the local area.

Personal Qualities

• Willingness to work flexibly and cooperatively with colleagues.
• Ability to work as part of a team or on own initiative; able to cope with change and work under pressure.
• Reliable, with good time-keeping; friendly and approachable.
• Willingness to undertake a DBS check and training.

Other Information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be submitted to the Disclosure and Barring Service.

Employer Details

West Heath Surgery, West Heath Medical Centre, 194-196 West Heath Road, Northfield, Birmingham, B31 3HB. Employer's website: westheathsurgery.co.uk