Media Systems Analyst

ITV Consumer Limited 2024; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading media and entertainment company is seeking a Media Systems Analyst for an 8-month fixed-term contract. This role involves supporting ITV Studios technology by troubleshooting incidents, managing user access, and ensuring compliance with ITV data policies. Ideal candidates will possess experience in media environments and strong technical skills across various platforms. Benefits include a competitive pension and flexible working options.

Benefits

Generous holiday allowance and the ability to buy additional days

Annual bonus opportunity

Competitive pension contribution

Opportunity to buy ITV shares

Wellbeing and volunteering days

Flexible working options

Qualifications

• Experience in a media or broadcasting background.
• Strong understanding and experience of Windows, Linux and MacOS.
• Experience in a customer service, helpdesk or technical support role.
• Knowledge of MAM systems.
• Strong problem-solving skills and ability to work well under pressure.
• Exceptional communication skills both written and verbal.

Responsibilities

• Support the team to log, diagnose and resolve incidents on core ITV Studios technology.
• Triage incidents coming into the production technology support team.
• Systems administration of ITV Studios technology including user management and daily system checks.
• Maintain system documentation and manage system capacity.
• Ensure ITV data policies are adhered to in media workflows.

Skills

Experience in a media or broadcasting background

Strong understanding of Windows, Linux and MacOS

Customer service or technical support experience

Knowledge of Adobe Creative Cloud

Understanding of media file technologies and standards

Strong problem-solving skills

Exceptional communication skills

Tools

Adobe Creative Cloud

Signiant/Sohonet

ShotPut Pro

Vantage

Job description

8‑Month Fixed‑Term Contract. We are looking for a Media Systems Analyst to join us on an 8‑month fixed‑term contract. As a Media Systems Analyst you will be responsible for supporting systems and applications that form part of ITV Studios programme and content creation, as well as supporting the Media Systems Specialist in their duties. You will assist in the support of ITV Studios technology and provide services and support to the wider customer base.

Our team is global and local, producing in 13 countries across 60+ labels in the UK, US, Australia, France, Germany, The Nordics, Italy and more.

Responsibilities

Zlat Region? Actually gradually; I will mark each bullet properly.
• Shift based, support the team to log, diagnose and resolve incidents on core ITV Studios technology.
• Triage incidents coming into the production technology support team.
• Escalate incidents appropriately.
Initially? Wait let's restructure the bullet.
• Systems administration of ITV Studios technology, including:
  • User management
  • Daily system checks
  • Backups / data wrangling
  • Media / files management
• Manage system capacity as appropriate.
• Maintain system documentation.
• Support production media workflows ensuring ITV data policies are adhered to.
• Establish and maintain relationships with the ITV production labels.

Qualifications

But I must keep bullet list only. Correct format.
• Experience in a media or broadcasting background.
• Strong understanding and experience of Windows, Linux and MacOS.
• Experience in a customer service, helpdesk or technical support role.
• Knowledge of Adobe Creative Cloud, Signiant/Sohonet, ShotPut Pro or Vantage.
• Knowledge of MAM systems.
• Excellent understanding of computers, both hardware and software, with a proven willingness to learn and apply new technologies.
• Understanding of media file technologies and standards – codecs, bit rates.
• Working knowledge of current camera technologies.
• Knowledge of transcoding systems and workflows.
• Strong problem‑solving skills and ability to work well under pressure.
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• Exceptional communication skills both written and verbal.
• Positive, can‑do attitude with ability to work independently and as part of a team.

Benefits

• Generous holiday allowance, plus the ability to buy additional days.
• Annual bonus opportunity.
• Competitive pension contribution.
• Opportunity to buy ITV shares.
• Wellbeing and volunteering days plus a wide range of opportunities to help you live a balanced and healthy life.
Increasing:
• Flexible working with a range of options.

About the Company

Media & Entertainment – we have our sights on being a leader in UK streaming and a global force in content by super‑charging streaming and optimising broadcastათვის. Discover more about the teams driving us there. Find out more. What is the magic of ITV? It starts with a simple love of міжнарод television: watching it, creating it, talking about it. Whether it’s daytime or primetime, for downtime or anytime, we’re inspired by our audiences and those who help shape what we make. Standing shoulder to shoulder with them, because what matters to them matters to us. Starting conversations, winning hearts, changing minds and sometimes even society itself. Big or small, what we blanca makes an impact.