Mechatronics Incident Engineer — Robotics & Automation

Amazon; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology leader in Greater London is seeking a Technical Incident Management and Engineering specialist to support its advanced robotics network. The role involves troubleshooting hardware and software issues and collaborating with engineering teams to optimize system performance. Ideal candidates should have a BS in Engineering or Computer Science and at least 2 years of technical support experience. Join us to work in a fast-paced environment where your contributions can make a real impact.

Benefits

Inclusive work culture

Diverse workforce

Opportunities for career growth

Qualifications

• 2 years of experience in technical support within an engineering or automation environment.
• Ability to lead complex technical discussions with various stakeholders.
• Familiarity with baseline electrical/mechanical architecture of automation systems.

Responsibilities

• Troubleshoot and resolve robotic mechatronic and automation system issues.
• Act as the front-line escalation point for complex technical issues.
• Integrate customer feedback into continuous service improvements.

Skills

Technical support

Problem-solving

Analytical skills

Collaboration

Customer service

Education

BS in Engineering, Computer Science or related field

Tools

Jira

Linux

Database management systems (MySQL, PostgreSQL)

Job description

A global technology leader in Greater London is seeking a Technical Incident Management and Engineering specialist to support its advanced robotics network. The role involves troubleshooting hardware and software issues and collaborating with engineering teams to optimize system performance. Ideal candidates should have a BS in Engineering or Computer Science and at least 2 years of technical support experience. Join us to work in a fast-paced environment where your contributions can make a real impact.