MDU Team Manager

Kelly Rail; Harrogate, Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading rail services provider is seeking an experienced Team Manager for their Harrogate location. The role involves managing a team of fibre installation technicians on the Openreach MDU project, focusing on customer satisfaction and team development. The ideal candidate should have previous fibre experience and strong management skills. Benefits include a competitive salary, holiday entitlement, company pension, and excellent career progression opportunities.

Benefits

Competitive PAYE Salary

20 days’ holiday plus statutory bank holidays

Company Pension scheme

Cycle to work scheme

Excellent career progression opportunities

Qualifications

• Exceptional working knowledge of client network and fibre installation procedures.
• Broad knowledge of Client Standard Operating Procedures and Health & Safety policies.
• Proven people management skills.

Responsibilities

• Manage a communications installation team, providing first-line support.
• Develop the team through performance management and coaching.
• Ensure the health & safety procedures are adhered to.

Skills

Fibre experience

Management skills

Communication

Teamwork

Job description

Kelly Group is currently looking to recruit the very best talent and have a unique opportunity for an experienced Team Manager to join our expanding team. The Team Manager will be working on the Openreach MDU project and will be responsible for managing a team of fibre installation technicians in accordance with agreed business plans. Previous Fibre experience will be beneficial.

Responsibilities:

• To effectively manage a communications installation team; providing first-line support to both technicians and customer base; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion.
• To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance - identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining.
• To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner - in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy.
• Provide a customer focussed, regionally aware unit concentrating on field excellence and industry obligation.

Scope and Scale:

• Responsible for company fleet, plant, equipment and tooling through daily / weekly / monthly inspections, and the documentation of the aforementioned.
• Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings.
• Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation.
• Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer.
• Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation / customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care.

You will have the following qualifications and be able to prove experience and competence:

• Previous Fibre experience will be beneficial
• Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline.
• Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy.
• Previous management / leadership experience, with proven people management skills.
• Approachable, understanding and able to communicate at all levels in a concise and professional manner.
• A team player, with the ability to take risk and responsibility for individual and team actions.
• Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer / client expectation.
• Understanding of self, and ability to motivate both team and individuals in order to ensure productivity, personal and personnel development and customer satisfaction.
• Must possess the ability to drive change, and a positive attitude in any circumstance.
• An enthusiastic, positive and proactive decision maker.
• 12 months driving experience on a full UK driving license.

What’s on offer for successful candidates?

• Competitive PAYE Salary
• 20 days’ holiday plus statutory bank holidays
• Company Pension scheme
• Cycle to work scheme
• Excellent career progression opportunities