MCC Match Day Steward

MCC / Lords Cricket Ground; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A renowned cricket venue in the City of London is seeking stewards to provide first-class service during events. Successful candidates must possess strong communication skills and the ability to manage pressure effectively. The role demands flexibility for varying hours, and while experience in spectator safety is beneficial, it is not required. This opportunity offers a fast-paced working environment, essential for ensuring the safety and enjoyment of all guests.

Benefits

Free meals on match days

Support for dietary requirements

Qualifications

• Strong customer focus and interpersonal skills.
• Ability to work in a fast-paced environment during extended hours.
• No prior cricket knowledge required.

Responsibilities

• Provide excellent service to all visitors.
• Ensure safety and security of staff and spectators.
• Follow ground regulations and enhance the visitor experience.

Skills

Exceptional communication skills

Interpersonal skills

Customer focus

Ability to work under pressure

Job description

Marylebone Cricket Club (the Club) is the world's most active cricket club, custodian of the laws of cricket and is also the owner of Lord's Ground, affectionately known as the “Home of Cricket”. The MCC and Lord's brands are renowned worldwide and are synonymous with excellence, prestige and providing an enjoyable customer experience, whether at an international cricket match with 31,000 spectators, or for Sunday Afternoon Tea in the Long Room.

Do you enjoy providing an excellent experience to all you meet?
Are you an exceptional communicator who can talk to anyone given the right environment?
Do you have interpersonal skills that can adapt to any situation?
Did you know you do not need to know anything about cricket to apply?

About the Role

Working as part of a world-class stewarding team, you will play a crucial role in the three pillars of event operations: safety, security, and service. You'll be warm and welcoming, calm under pressure and provide a first-class service to all those who enter the Ground. You will have the confidence to direct the public, ensuring the safety and security of all staff, spectators, members and players are never compromised, and ensure ground regulations are followed at all times. You will act in line with the club's own standards and values: excellence, teamwork and integrity.

Benefits

• For majority of match days, a free meal is provided. This will either be a hot meal or a packed lunch.
• For dietary requirements please let us know so we can ensure we can assist you.

Requirements

• The demands of the cricket season mean extended hours of up to 12hrs for Test Matches and One Day International matches. Other matches may consist of 6-8hrs per match day.
• This will include mid‑week and weekends match dates, candidates will need to be able to demonstrate personal resilience to manage this and still deliver their best work.
• The ideal candidates will show strong customer focus and have the ability to work under pressure.
• Previous experience as a Spectator safety in a sports venue would be beneficial but is not a requirement.
• Skills and ability assessment will form part of the selection process, you will be taught all you need to know to complete the skills and ability assessment.
• Please let us know if we can do anything to assist you with your application.