Maternity Service Advisor: Customer Care & Upsell

Group 1 Automotive; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive retailer in Ipswich is looking for a Service Advisor to enhance customer experiences. In this role, you will be the main point of contact for customer communication while their vehicles undergo maintenance. Responsibilities include welcoming customers, providing updates on vehicle repairs, and promoting additional services. Ideal candidates should possess excellent communication skills and have a valid UK driving licence. Join a team dedicated to outstanding service and a values-driven culture.

Benefits

33 days annual leave

Exclusive retail discounts

Discounts on cars and servicing

Pension scheme

Industry-leading family-friendly policies

Cycle-to-work scheme

Dedicated wellness support

24/7 healthcare access

Paid volunteer day

Company share purchase plan

Financial rewards for referrals

Training and development opportunities

Life assurance

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Skilled at identifying customer needs and opportunities for upselling.
• Able to work efficiently under pressure and meet goals.

Responsibilities

• Welcome and engage customers in a friendly and professional manner.
• Keep customers updated on vehicle repair progress.
• Promote additional services based on Technician recommendations.

Skills

Excellent communication skills

Customer service experience

Time management

Target driven experience

Valid UK driving licence

Job description

A leading automotive retailer in Ipswich is looking for a Service Advisor to enhance customer experiences. In this role, you will be the main point of contact for customer communication while their vehicles undergo maintenance. Responsibilities include welcoming customers, providing updates on vehicle repairs, and promoting additional services. Ideal candidates should possess excellent communication skills and have a valid UK driving licence. Join a team dedicated to outstanding service and a values-driven culture.