Maternity Cover: Membership Operations Lead (CRM & Data)

British Medical Association; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A professional membership organization in Greater London seeks an experienced Membership Manager to lead the Membership Administration and Data teams while driving continuous improvement of CRM processes and member experience. This maternity cover role also involves managing key membership cycles, ensuring high service standards, and collaborating across departments. Ideal candidates will have a proven record in line management, CRM ownership, and data quality management, alongside excellent communication skills.

Benefits

30 days holiday plus bank holidays

Double matching pension contributions

Onsite gym and subsidised café

Employee Assistance Programme

Flexible benefits and discounts

Learning and Development opportunities

Season ticket loan up to £10,000

Responsibilities

• Manage Membership Administration and Data teams, ensuring high customer service standards.
• Own the CRM function for membership and process changes.
• Champion data quality and BI reporting to support strategy.
• Coordinate key membership cycles and manage third-party relationships.
• Liaise with various departments to embed best practices.

Skills

Line management experience

CRM ownership

Data quality and reporting

Stakeholder management

Analytical skills

Communication skills

Job description

A professional membership organization in Greater London seeks an experienced Membership Manager to lead the Membership Administration and Data teams while driving continuous improvement of CRM processes and member experience. This maternity cover role also involves managing key membership cycles, ensuring high service standards, and collaborating across departments. Ideal candidates will have a proven record in line management, CRM ownership, and data quality management, alongside excellent communication skills.