Marketing, Data and Communications Officer

Suffolk Jobs Direct; Ipswich; On-site; GBP 25,000 - 27,000; Part time

Job summary

A regional arts charity is seeking a Marketing, Data and Communications Officer based in Ipswich, UK. The role involves managing digital communications, executing marketing campaigns, and maintaining the organization's website. Candidates should have at least 2 years' experience in marketing or communications. Benefits include a salary of £25,000 - £27,000 pro rata for a fixed term of 18 months, with 25.5 hours of work per week across 3 days. Applications are encouraged from diverse backgrounds.

Qualifications

• At least 2 years’ experience in marketing, communications, or audience outreach.
• Experience maintaining and updating websites or content management systems.
• Comfortable working with data and managing databases/CRM.

Responsibilities

• Manage the company's website and digital communications.
• Develop and execute email newsletters and communication strategies.
• Plan and deliver marketing campaigns for productions and events.

Skills

Creative thinking

Strong copy-writing skills

Experience with email marketing

Understanding of data

Job description

• Eastern Angles

• Address: Ipswich, Suffolk IP1 2LQ

• Salary: £25,000 - £27,000 pro rata

• Hours: 25.5 hours per week (3 days a week from 9.30 - 6pm)

• Contract: Fixed term for 18 months

• Reference:0541

Eastern Angles are excited to welcome a Marketing, Data and Communications Officer to our imaginative and supportive team. In this role you will manage the company’s website and digital communications; delivering creative, data‑driven marketing campaigns; and helping grow and diversify audiences for productions, projects, and community engagement work.

Based at Eastern Angles office; role will include travel across Suffolk and East Anglia, and attendance at performances/events.

About us

Eastern Angles is more than a theatre company. We are a charity, a lifeline of culture and connection dedicated to telling stories that celebrate the people, places, and heritage of the East of England. Combining creativity with a strong community focus, we produce high-quality touring theatres that reaches audiences in both traditional venues and unexpected rural spaces such as village halls, community centres, libraries, schools, and even care homes.

Key Strategic Aims

• build and manage Eastern Angles’ brand across rural Suffolk, the wider East of England region and nationally

• take a strategic, data-first approach to marketing and promotion to support ticket sales, community reach, outreach participation and income from additional sources (merchandise, memberships, donations, grants)

• expand and diversify the audience base - including reaching underrepresented or less-engaged groups in rural / regional communities

• engage both existing and potential audiences through a mixture of digital content, traditional marketing and community / communications

• use audience data and segmentation (via Spektix or database) to inform marketing and communications strategies.

Core Responsibilities

Website and Digital Presence

• maintain and update the Eastern Angles website (production/event pages, community and outreach work, membership / support information, news, etc.)

• work with web developers or technical providers (if relevant) to ensure the website offers strong user-experience and is maintained to a high standard (including accessibility where possible)

• plan, schedule and write copy for the website — tailored to different audience types (local rural communities, frequent theatre-goers, young people, community participants, funders/supporters, etc.)

• ensure production on-sales (ticket or booking links) are correctly implemented, and relevant pages updated promptly.

Email and Communication

• develop and execute Eastern Angles’ email newsletters / communications strategy (e.g. regular newsletters to supporters, community participants, audiences; automated emails for subscribers / members)

• tailor email content for different audience segments; manage distribution; potentially develop automated and trigger-based communications

• support other departments (e.g. Engagement and Participation, fundraising) with their communications needs (e.g. emails, newsletters).

Campaigns and Marketing Materials

• work with the senior manager / artistic / programming team to plan and deliver marketing campaigns for productions, engagement/community work, festivals or events

• develop copy and content for print and digital materials (posters, flyers, social media, outreach brochures, programme notes)

• liaise with any external suppliers, designers, printers or agencies as needed.

• work to ensure brand consistency across all communications materials.

• manage any reciprocal marketing exchanges with partner organisations (e.g. other rural/regional theatres, community venues) — abiding by data protection and privacy policies where needed.

Data, Audience Insight and Segmentation

• develop and maintain a CRM or audience database to store and track audience, supporter, participant and community contact data.

• use data to segment audiences (e.g. by locality, age group, community group, participation history) to inform targeted communications and outreach.

• analyse campaign and sales data (ticket sales, outreach participation, digital engagement, membership/supporter sign-ups) — produce reports and insights to inform future marketing and outreach strategies

• monitor and report on key performance indicators (KPIs): ticket sales, audience growth/diversity, participation, community engagement, membership/supporter growth, digital reach.

Community and Communications Outreach

• work closely with community/ engagement / participation teams to support communications about community projects, rural touring, education programmes, events or workshops

• write accessible content — ensuring information is clear, inclusive, and reaches rural, under‑served or digitally‑excluded audiences (e.g. via traditional print, mailouts, community centres, local partners)

• support fundraising or membership drives through communications — newsletters, appeals, supporter updates.

Internal and Administrative Duties

• draft internal newsletters or updates for staff / volunteers / board (if applicable)

• provide accessibility support: e.g. produce large‑print or alternative format materials for community members or audiences with additional needs

• work collaboratively with box office, programming, artistic, events, engagement and other teams to coordinate marketing & communications across the company.

Person Specification

You will:

• have a passion for theatre, rural/regional theatre, community arts and the mission/vision of Eastern Angles

• be a creative thinker and problem solver; flexible and adaptable — aware that theatre / arts / community organisations often require “all‑hands” and multi‑tasking

• have a commitment to inclusion, diversity and accessibility — eager to reach underrepresented audiences, embrace rural/community context, and adapt communications accordingly

• have at least 2 years’ experience in marketing, communications, or audience outreach — ideally in theatre, arts, cultural or community sectors, but flexible depending on scale and context

• have experience maintaining and updating websites or content management systems (CMS) — or confidence to manage digital content

• have experience or familiarity with email marketing tools or communication systems

• have strong copy‑writing skills — able to write for different audiences (arts audiences, community participants, rural audiences, supporters, children/families)

• have a strong attention to detail, especially when liaising across teams, external suppliers, designers or partners

• be comfortable working with data — able to manage databases / CRM, segment audiences, and draw insights from data to inform marketing strategy.

• have good interpersonal skills, confident working across different teams (artistic, box office, outreach, admin), and with external partners (community organisations, local venues, funders)

• (Desirable) have familiarity with print and digital marketing, social media, basic design or willingness to manage design suppliers.

How to apply

To apply, please send a CV (no more than 3 pages) and a covering letter (no more than 2 pages) via email to: [e-mail] explaining why you are interested in the role and how your skills and experience match the person specification.

Please also include contact details for two referees.

Closing date: 7 January 2026.

Eastern Angles is committed to inclusion, diversity and equal opportunity. We encourage applications from people of all backgrounds.