Manufacturing Customer Service Coordinator

Ethero Strategic Staffing; Telford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading staffing agency in Telford seeks an exceptional Customer Service Representative to support their manufacturing client. The ideal candidate will be highly skilled in MS Office and possess strong communication abilities. Responsibilities include processing customer orders, managing documentation in the CRM, and ensuring timely invoice issuance. This role does not offer sponsorship and is aimed at candidates with manufacturing or FMCG experience. Join a team focused on providing excellent customer service.

Qualifications

• Proven ability in a Customer Service role within manufacturing or FMCG.
• Highly competent with MS Office.
• Excellent communication and presentation skills.

Responsibilities

• Receive and process customer orders ready for dispatch.
• Ensure customer documentation is updated on the CRM.
• Keep customers updated with order progress.
• Process returns and defective goods.
• Issue invoices promptly.

Skills

Excellent verbal & written communication

Competent with MS Office

Accurate data entry skills

Customer Service experience

Job description

A leading staffing agency in Telford seeks an exceptional Customer Service Representative to support their manufacturing client. The ideal candidate will be highly skilled in MS Office and possess strong communication abilities. Responsibilities include processing customer orders, managing documentation in the CRM, and ensuring timely invoice issuance. This role does not offer sponsorship and is aimed at candidates with manufacturing or FMCG experience. Join a team focused on providing excellent customer service.