Mandarin Speaking Assistant Customer Due Diligence

People First (Recruitment) Ltd; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking an Assistant Customer Due Diligence in Glasgow. The ideal candidate will manage customer queries, assist in customer due diligence, and implement strategies to enhance marketing and sales. A degree in Finance, Economics, or Accounting coupled with banking experience is preferable. Fluency in Mandarin and English is essential. The position is office based, permanent with a start date as soon as possible.

Qualifications

• Experience in banking is preferred.
• Proven track record in similar business stream.
• Knowledge of Retail Banking products and processes is preferred.

Responsibilities

• Handle customer queries and implement contact strategy.
• Identify potential sales opportunities and implement marketing strategies.
• Assist with ongoing Customer Due Diligence review.
• Process new account applications and manage customer information.
• Maintain customer relationships and cross-sell products.
• Support the team with MI reporting and KPI tracking.

Skills

Fluent in Mandarin

Excellent English communication

Good problem solving skills

Good marketing or sales skills

Attention to detail

Team player

Education

Degree in Finance

Degree in Economics

Degree in Accounting

Job description

Ref : 23240

The Skills You'll Need : Fluent in Mandarin and English, experience in banking or financial services.

Your New Salary : Depending on experience

Location : Glasgow

Office based

Perm

Start : ASAP

Working hours : 35 hours

Assistant Customer Due Diligence - What You'll be Doing

• Responsible for handling customer queries, implementing customer contact strategy, identifying potential sales opportunities, implementing marketing strategies, and developing long term relationships with customers
• Implement Business & Commercial strategy and fulfil all targets set out by the Bank
• Assist with the on-going Customer Due Diligence (CDD) review
• Process new account applications, closure of accounts and change of customer information
• Maintain customer relationships and cross-sell relevant products and services
• Market and promote the Bank's products in the target local business and commercial markets
• Support the team with MI reporting and KPI tracking related work
• Ensure all activities meeting the Bank’s internal policies, procedures, and other regulatory and mandatory requirements at all times
• Act as coordinator for projects with 2nd and 3rd line of defence
• To undertake ad-hoc tasks when required

Assistant Customer Due Diligence - The Skills You'll Need to Succeed

• Degree educated in Finance, Economics or Accounting
• Proven track record in similar business stream
• Experience in Banking is preferred
• Knowledge of Retail Banking products and processes is preferred
• Good problem solving skills
• Good marketing or sales skills
• Excellent English and Mandarin communication skills
• Team player
• Attention to detail

People First is committed to increasing diversity, and maintaining an inclusive workplace culture. We welcome applications from all qualified candidates regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, marital status or whether or not they have a disability.

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.