Manchester - Permanent STARS Relief Front of House, Brand Ambassador,

Securitas UK; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security services provider in Manchester is seeking an experienced Front of House, Brand Ambassador to join their permanent relief team. The role involves delivering high-end customer service, ensuring a professional and welcoming atmosphere for visitors and clients, and performing general security duties. Candidates must have exceptional communication skills and a full UK driving license, as well as experience in customer-facing roles in a corporate environment. Competitive hourly pay of £13.15 and various benefits are offered.

Benefits

Company pension and advice

Life assurance scheme

Discounted gym memberships

Support with further education

Qualifications

• Experience delivering exemplary customer service in a fast-paced corporate environment.
• Full UK driving license and access to your own vehicle required.

Responsibilities

• Meet and greet all staff, visitors, and contractors in a professional manner.
• Deliver a consistently high-end customer focused experience.
• Ensure the workplace is visually of a high standard.

Skills

Exceptional Customer service skills

Outstanding written, verbal and oral communication skills

Flexible and adept at working under pressure

Customer oriented with a passion for high-level service

Education

5 year checkable history

Tools

MS Office

Job description

Job Description

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS permanent relief team. Working for our high-profile clients in the Manchester area.

STARS at Securitas provide a “two roles in one” service to our clients, their staff, visitors and customers.

We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management / Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

• 48 hours per week
• 5 days over 7 (weekends included)
• 13.15 per hour
• Due to the nature of the role, a full UK driving licence and access to your own vehicle are required.
• Various start and finish times, site dependent
• Responsibilities :
• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both
• Patrolling
• Data monitoring
• General Security duties
• Locking and Unlocking premises
• Liaising with clients / tenants /
• Attending to alarms
• Inductions for staff / visitors

Qualifications

• British National, (No-dual nationality)
• SC clearance required – we will assist to gain
• 5 year checkable history
• Exceptional Customer service skills
• Computer literate
• Due to the nature of the role, a full UK driving licence and access to your own vehicle are required.

Please only apply if you have experience delivering exemplary customer service in a fast pace corporate environment with exceptional levels of communication and personal presentation.

Essential Skills

• Highest quality personal appearance
• Flexible, professional and adept at working under pressure
• Outstanding written, verbal and oral communication skills
• Customer oriented with a passion for high-level service
• Working knowledge of administrative computer packages such as MS Office,
• Polite and proactive
• Punctual and trustworthyAble to use initiative and highly adaptable
• Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment
• Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself

Additional Information

Company Benefits

Health & Wellbeing

• Company pension and advice and planning
• Life assurance scheme
• Discounted gym memberships
• Wellness advice and support, including financial, emotional and physical
• Dental and Physical Health Plans

Lifestyle Benefits

• Cycle to work scheme
• Car lease and new car purchasing schemes
• Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel
• Mortgage Advise
• Payroll ISA's
• Eligibility for Costco Membership

Learning & Development

• Support with further education
• 100's of eLearning courses
• Accredited courses by C&G, ILM, IOSH and SIA
• Leadership Development programs both local and global

It’s great to see you’re considering a career with Securitas UK!

Join our global team of 336,000+ colleagues and help make the world a safer place.

At Securitas, we live by our values of Integrity, Vigilance and Helpfulness, and our People Promise :

• Opportunity – We see potential in every person and situation
• People – We open our eyes to all that’s good
• Purpose – We make your world a safer place

What You Can Expect

Our Recruitment Team reviews every application carefully. Applying can feel daunting, but we’re here to support you—just email us if you need help.

Diversity & Inclusion – Be Yourself

We are an inclusive employer, proud of our Level 2 Disability Confident status (we will always try out hardest to guarantee interviews for eligible candidates, should you meet the roles minimum requirements, having disclosed a disability to our Talent Team upon application). We support equality through Employee Networks - Our real change makers of the business.. YOU, the Race at Work Charter , and the Armed Forces Covenant . We also celebrate diversity with events like BSL Week, International Women’s Day, PRIDE and Black History Month .

Your Benefits

• STRIVE – Securitas Perks gives you access to a great range of discounts on a variety of retailers, services and everyday spending to suit your shopping habits.
• Dental Plans - A range of plans providing support, providing cash back towards everyday dental costs, such as dental examinations, X-rays, and treatment
• HSF Health Plan - Range of healthcare cash plans at highly discounted rates, providing families with peace of mind by getting cash back on everyday medical costs, such as dental check-ups, contact lenses and acupuncture, and by covering unexpected costs.
• Cycle to Work – A super cost-effective way of getting a brand new bike, cycling equipment or both.
• Specsavers – Save money on eye tests and when purchasing spectacles.
• WeCare – A 24 / 7 online GP, mental health support service, get fit programme and more.
• Toothfairy – Online access to advice and guidance, from real UK Dentists.
• Pension Plan – Plan for your financial future by building up a benefit in the Securitas Pension Plan, with the benefit of employer contribution plus tax relief on your contributions.
• Payroll ISA – An ISA savings account is a great way to meet your longer term personal financial goals.
• Free Mortgage Advice
• Go & Live – Financial Wellbeing Hub
• Death in Service Benefit - Permanent employees are automatically covered for Life Assurance, which would provide a lump sum benefit to your beneficiaries in the unfortunate event of death in service whilst employed by Securitas

Take the Next Step

Join a team that values you. Click ‘I’m Interested’ and start your career with Securitas UK today.

See a different world.