Manager, Soft Brands

Mews; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality technology provider is seeking a Manager for Soft Brands to oversee a regional portfolio of customers and lead a team of Account Executives. This role will bridge strategy and execution with a focus on customer success. Ideal candidates will have proven experience in SaaS account management and people management, strong commercial acumen, and excellent communication skills. Familiarity with Salesforce and Atlassian tools is preferred. This is a full-time position based in the UK.

Qualifications

• Proven success in SaaS account management or customer success.
• Experience managing high-performing teams with a coaching mindset.
• Strong commercial acumen and stakeholder management skills.

Responsibilities

• Lead and develop a team of Account Executives managing Soft Brand accounts.
• Drive performance excellence through goal setting and coaching.
• Own strategic account planning including long-term growth roadmaps.

Skills

Employee Relations

Civil Project Management

Bank Reconciliation

Freight Forwarding

Axapta

Tools

Salesforce

Atlassian

Basic reporting/analytics tools

Job description

Overview

The primary role of the Manager Soft Brands is to oversee a regional portfolio of Soft Brands customers and lead a team of Account this people management role you will ensure your team executes our Soft Brand sales and customer success strategy supports value realisation and fosters long-term customer growth.

Reporting to the VP of Enterprise this role bridges strategy and execution providing coaching workflow direction and day-to-day decision-making support.

Responsibilities

• Leadcoachanddevelop ateamofAccountExecutivesmanagingSoftBrandaccountsacrossEurope
• Driveperformanceexcellence throughgoalsettingongoingcoachingandcareerdevelopment
• Ownstrategicaccountplanning inpartnershipwiththeVPofEnterpriseincludinglong-termgrowthroadmaps
• Monitoraccounthealth proactivelyaddressingrisksandpreservingstrongcustomersatisfaction
• Actasescalationpoint forregionalgo-to-marketteams
• Collaboratecross-functionally withProductCommercialandOperationstoensurealignmentandunblockexecution
• Captureandcommunicateinsights includingVoiceofCustomerfeedbackandkeycommercialperformancemetrics

Requirements

• Provensuccessin SaaSaccountmanagementcustomersuccessorenterprisesales ideallywithfranchise / multi-propertyclients
• Peoplemanagementexperience withacoachingmindsetandtrackrecordofdevelopinghigh-performingteams
• Strong commercialacumen with experience driving growth and engaging C-level stakeholders
• Excellent stakeholder management and communication skills comfortable presenting to senior executives
• Comfortable in a dynamic scale-up environment
• FamiliaritywithSalesforceAtlassianandbasicreporting / analyticstools
• BasedinEU / UKwitheasyaccesstointernationalairportforclienttravel

Key Skills

• Employee Relations
• Civil Project Management
• Bank Reconciliation
• Freight Forwarding
• Axapta

Employment Type

Full Time

Experience

years

Vacancy

1