Manager, Global Inclusion

McDonald's; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global fast-food chain is looking for a manager for their Global Inclusion Center of Excellence. The role involves developing market-specific inclusion strategies and collaborating with various stakeholders to implement these initiatives effectively. Candidates should have substantial experience in enterprise strategy and demonstrate inclusive leadership in diverse markets. Proficiency in English is required, and additional language skills are a plus. This position offers a unique opportunity to drive impactful inclusion programs on a global scale.

Qualifications

• Significant experience in enterprise strategy and global markets.
• Proven record in creating strategic plans in diverse environments.
• Fluency in English required; other languages desirable.

Responsibilities

• Collaborate with market leaders to develop inclusion strategic plans.
• Create metrics and reporting for market-level inclusion strategies.
• Manage relationships with cross-functional teams.
• Deploy globally scalable inclusion initiatives.

Skills

Enterprise strategy experience

Inclusive leadership

Cross-cultural communication

Quantitative and qualitative assessment

Relationship building

Job description

Our Global Inclusion Center of Excellence team is responsible for the enterprise-wide inclusion strategy and ensuring that each of the company’s global markets, across the three-legged stool (https://www.mcdonalds.com/us/en-us/about-us/our-history.html), are supported in a culturally-relevant way. Additionally, that mitigates reputational risk.

Advancing the Golden Rule, our global framework of Inclusion is recognized as a business imperative, and as a result, this role will support the three market segments: International Operated Markets (IOM), which are comprised of wholly-owned markets, or countries in which the McDonald’s operates restaurants, International Operated Markets – Business Unit (IOM BU), which are comprised of smaller markets that are wholly-owned, and International Developmental Licensed Markets (IDL), which are markets where McDonald’s has licensed its franchising rights to strategic partners.

Reporting to the Global Director Inclusion, this manager will work closely in a collaborative environment to partner with stakeholders across IOM, IOM BU, and IDLM. The work will include assessing the markets’ Inclusion strategies against the Global Inclusion enterprise-wide strategy, helping markets obtain data to help drive decision-making and enhance market-specific plans. The Manager will be a connector across the system to drive implementation of programs, processes and frameworks that foster inclusion while managing key partnerships and resources. Additionally, the Manager will deploy inclusion initiatives that are globally scalable and locally relevant.

Responsibilities include:

• Work with Global Inclusion SMEs and market leaders to create and support market-level inclusion strategic plans based upon validated benchmarks and market-level research and ensure that market inclusion strategies appropriately are globally yet locally relevant
• Thought partner with colleagues to create reporting with relevant metrics
• Work with market leaders to effectively manage and use key external strategic partnerships to support inclusion strategic plans
• Manage relationships with cross-functional teams between and within each market as well as within the globalized functions
• Work with Global Inclusion team members and key stakeholders to build local narratives, tools and resources

Skills and Experience required:

• Significant experience working in enterprise strategy, global markets, product or organizational development
• Demonstrated experience and practice in inclusive leadership, strategy deployment, and facilitation for business results in a diverse group of international markets
• Proven record of creating and supporting market-level inclusion strategic plans based upon validated benchmarks and market-level research
• Proven experience in conducting assessments, using qualitative and quantitative metrics to inform and evaluate interventions within and across markets
• Demonstrated ability to provide cultural insights, emerging market demographic analysis, and socio‐economic conditions and indicators
• Experience designing, implementing, and executing initiatives for scale and sustainability
• Proven track record of understanding historic, contemporary, and anticipated cultural norms and socio/geo-political considerations
• Previous experience with inclusive leadership concepts as well as cross‐cultural competencies and communications
• Demonstrated proficiency and knowledge to drive the utilization of technology and digital platforms
• Proficiency in collaboration, diplomacy, and influencing
• Excellent verbal and written communication skills; a persuasive communicator with a demonstrated ability to guide, mentor, and encourage others
• Strong relationship builder with various partners within a large and highly complex global organization
• Fluency in English required; fluency in French, German, Spanish, Chinese and/or Arabic, desirable