Manager, Chapter Engagement

CHAPTER ZERO ALLIANCE; Cambridge; Hybrid; GBP 38,000; Full time

Job summary

An international climate governance charity is seeking a Manager for Chapter Engagement in Cambridge. This full-time hybrid role involves building relationships with Chapter leaders, supporting their growth, and facilitating knowledge sharing across the network. The ideal candidate has a Bachelor's degree and at least three years of experience in stakeholder engagement. Salary is £38,000 per annum with 27 days annual leave and additional benefits, including a workplace pension scheme.

Benefits

27 days annual leave

Group Life Assurance

Employee Assistance Programme

Health cash plan

Qualifications

• Minimum of 3 years' experience in stakeholder engagement or community management.
• Proven experience managing an international community of stakeholders.

Responsibilities

• Act as the main contact for Chapter leads, assisting with queries.
• Support Chapter development and knowledge exchange across the network.
• Gather data on Chapter development priorities.

Skills

Relationship management

Stakeholder engagement

Project management

Communication skills

Organisational skills

Education

Bachelor’s degree or equivalent

Tools

Zoom

Teams

CRM/database usage

Job description

Manager, Chapter Engagement

Climate Governance Initiative, Chapter Zero Alliance

About us

The Initiative was established in 2019 by the World Economic Forum to disseminate the 8 Principles for Effective Climate Governance. Its mission is to help board directors consider the quality of climate governance at the organisations they oversee, and to drive the climate agenda in the boardroom. The Climate Governance Initiative continues to work in collaboration with the World Economic Forum and with a growing number of partners.

The Climate Governance Initiative supports a global network of company board members - Chairs, Non-Executive Directors, and Independent Directors. This network is built on a global framework of Chapters (34 at present), which are self‑organising and autonomous. Chapters are led by passionate individuals – often company directors themselves – and often have an executive team and a senior board of its own.

There is a diversity of structure across the Network: some Chapters are independent NGOs, some are hosted by the Institute of Directors in their country, and others are hosted by universities. The Initiative also reaches NEDs who might be outside the Chapter structure, through events and providing freely available content. All the Chapters, their leaders and promoters, and the NEDs who attend our events, are part of the CGI Community.

The Climate Governance Initiative is part of the independent charity, Chapter Zero Alliance, a UK‑based charity in Cambridge.

Job Title

Manager, Chapter Engagement

Department

Communications and Engagement

Reporting to

Senior Engagement Manager

Contract Type

Permanent contract

Working Pattern

Full time hybrid role; 2‑3 days in CGI’s Cambridge (UK) office, and 2‑3 days at home.

Salary

£38,000 per annum

Hours of Work

37.5 hours per week (Monday to Friday)

Annual Leave

Annual paid leave of 27 days plus public holidays

Pension Eligibility

Workplace pension scheme offered by NEST

Benefits

• C: Contractual
• NC: Non‑Contractual
• 27 days annual leave, plus bank holidays (C)
• Christmas shutdown (NC)
• Group Life Assurance (C)
• Employee Assistance Programme (NC)
• Health cash plan (including coverage for medical expenses, dental care, optical services, and more (NC)

Position overview

As Engagement Manager, you will support a segment of the Chapter portfolio in a dedicated geographic region (e.g., Latin American Chapters) or based on Chapter maturity level. You will develop strong relationships with the Chapter leadership teams, and will acquire a sophisticated understanding of the strengths, weaknesses, opportunities and challenges for each Chapter. You will support Chapters to grow and to mature as thriving, sustainable organisations, and to become authorities in climate governance in their respective countries and regions. You will work with the Senior Engagement Manager to encourage and enable exchange of knowledge and collaboration across our growing network. The organisation is at an exciting time of growth and change as we move to implement our 2025‑2030 strategy. We are therefore looking for a candidate interested in growing with the organisation.

Responsibilities

Support existing Chapter Impact

• Act as the main point of contact (within a portfolio) for Climate Governance Initiative Chapter leads, assisting them with queries and signposting further information, and build trusted relationships with respective Chapter Leadership teams.
• Support the development of each Chapter within a portfolio and encourage knowledge exchange and building across the whole Chapter network, working with the wider Engagement Team.
• Support the Senior Engagement Manager in gathering data on Chapter development and priorities, through regular meetings with each Chapter, ensuring Chapter representatives understand the support offered by the Executive Team.
• Support in the communication and monitoring of feedback from Chapter Leads, including through surveys and informal conversations.
• Work with Chapters to ensure they provide timely information and reporting to CGI.
• Work with the Content and Knowledge Exchange Team as needed to ensure Chapters are supported to effectively translate and localise content.
• Work with CGI’s communications team to ensure effective dissemination of CGI’s collateral by the Chapters, and to highlight Chapter events and successes to the wider CGI community.

Support Chapter Network Development

• Provide administrative and logistical support for the Chapter self‑assessment project, including scheduling meetings, collecting data, and managing the CRM entries. Support Senior Engagement Manager, working with your portfolio of Chapters, to implement a scalable self‑assessment mechanism covering core competencies of Chapters and a framework to identify key performance metrics to measure the impact of each Chapter’s efforts.
• Work with the Senior Engagement Manager and Events Coordinator to plan and manage regular meetings bringing together all Chapters to share key updates and facilitate peer‑learning and exchange between Chapters.
• Facilitate collaboration between Chapters, for example, could involve supporting the planning, facilitation, and minute taking of our quarterly Latin American Chapter Network.
• Provide ongoing operational support for engagement‑related initiatives across the network, collaborating with the Communications, Knowledge and Content teams to do so.

Ad hoc responsibilities

The above is not an exhaustive list of duties. The role‑holder may be asked to take on different tasks as required, and all employees are expected to work collaboratively to support the overall work of the Climate Governance Initiative. The role‑holder will occasionally need to attend online meetings outside normal office hours, to accommodate different time zones of our international network. It is possible that there will be opportunities to undertake occasional international travel.

Success in this role

Success in this role would entail building strong, trusted relationships with Chapter leaders across an international portfolio, supporting their growth and maturity as credible voices in climate governance. A successful Engagement Manager will proactively facilitate knowledge sharing across the network, ensure timely and effective communication between Chapters and the Executive Team, and contribute to scalable systems for measuring Chapter impact, working effectively with to support the Senior Engagement Manager and will teams across the organisation to do so. They will be organised, a skilled collaborator, adept at managing multiple priorities, supporting events and cross‑team initiatives, and helping Chapters thrive as part of a growing, globally connected community working to advance the climate agenda in boardrooms worldwide.

Person specification

Education and experience

Essential

• Bachelor’s degree or equivalent
• Minimum of 3 years' professional experience in stakeholder engagement, partnerships, business development or membership/community management.
• Proven experience managing an international community or group of stakeholders

Desirable

Event coordination and management experience

Skills and abilities

Essential

• Relationship management and demonstrated facilitation skills for both virtual and in‑person meetings or events
• Skilled in project management, managing concurrent workstreams and ensuring timely delivery
• Confident and skilled stakeholder engagement style to work with senior representatives including Chapter leadership team, board members, funders, and other key partners.
• Strong organisational skills with close attention to detail whilst also retaining a comprehensive vision of the big picture.
• Excellent written and verbal communication skills
• Strong interpersonal skills, to ensure constructive engagement with all stakeholders
• Capable of a range of administrative tasks: scheduling meetings, minute‑taking, CRM/database usage
• Listens actively and synthesises discussions into clear, concise points
• Problem‑solves and negotiates effectively
• Effective and efficient time manager, prioritises in the face of competing demands, works to short timescales and deadlines
• Works independently without supervision as well as collaboratively as part of a team
• Maintains confidentiality, handling sensitive information with tact and discretion

Desirable

• Understanding of how to support income generation and build a value proposition for non‑profit organisations
• Cultural awareness, for working with a range of international stakeholders
• Relevant technology familiarity: collaboration tools such as Zoom, Teams, membership databases/ CRM, project management software
• Has an understanding or interest in the international climate change agenda and corporate climate action

All staff are expected and supported to engage in continuing professional development to comply with the data protection legislation and with our policies and all relevant procedures.

Screening check requirements

We have a legal responsibility to ensure you are eligible to live and work in the UK. Any offer of employment will be subject to the CZA verifying your eligibility before you start work.

If you are invited to interview, you will be asked to bring proof of your right to work in the UK.

Application Process

To apply for this vacancy, please send your cover letter and CV (no more than 2 pages) via the button below. The deadline for applications is 5 January 9pm. We will be holding screening calls online and in person interviews in Cambridge throughout January.

Any information given will be processed for employment selection and statistical purposes in line with CZA’s Data Protection Policy.