Maison Margiela Store Manager

Maison Margiela; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury fashion house in the United Kingdom is seeking an experienced Store Manager to lead the team and drive sales performance. The ideal candidate will have at least 5 years of retail management experience, preferably in luxury fashion, and strong leadership skills. Responsibilities include ensuring exceptional customer experiences and operational management. This position offers a unique opportunity to represent a renowned brand and develop a high-performing store team.

Qualifications

• Minimum of 5 years of retail management experience, preferably within the luxury fashion or luxury goods industry.
• Proven ability to lead, inspire, and manage a team effectively.
• Strong sales and customer service background, with a demonstrated ability to meet and exceed sales targets.

Responsibilities

• Lead, motivate, and develop the store team to achieve sales objectives.
• Drive the store's sales performance with strategies to maximize profitability.
• Ensure a superior customer experience through excellent service.

Skills

Retail management

Leadership

Sales acumen

Communication

Strategic thinking

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Directly reporting to the Head of Retail, the Store Manager has the following main responsibilities:

• Leadership and Team Management: Lead, motivate, and develop the store team to achieve and exceed sales objectives while maintaining high standards of customer service.
• Sales Performance: Drive the store's sales performance by developing and implementing strategies to maximize profitability.
• Customer Experience: Ensure a superior customer experience through excellent service and a client-centric approach, building long-term relationships with high-profile clientele.
• Operational Management: Oversee store operations including inventory management, visual merchandising, and adherence to Maison Margiela standards and procedures in collaboration with the Operations Manager.
• Staff Training and Development: Train and mentor staff to enhance product knowledge, customer service skills, and overall team performance.
• Performance Monitoring: Analyze key performance indicators (KPIs) and use data to make informed business decisions and strategies.
• Brand Ambassador: Represent and embody the values and culture of Maison Margiela, both in-store and within the local community.
• Problem-Solving: Address any operational issues and provide solutions in a timely and effective manner.

Skills and experience

• Experience: Minimum of 5 years of retail management experience, preferably within the luxury fashion or luxury goods industry.
• Leadership Skills: Proven ability to lead, inspire, and manage a team effectively.
• Sales Acumen: Strong sales and customer service background, with a demonstrated ability to meet and exceed sales targets.
• Communication Skills: Excellent verbal and written communication skills; ability to engage and build rapport with clients and staff alike.
• Strategic Thinking: Capable of developing and executing plans to improve store performance and client experience.