Maintenance Team Leader

Cotswold Outdoor; Nottingham; On-site; GBP 30,000 - 40,000; Part time

Job summary

A leading retail company in the United Kingdom is looking for a Windows 11 Support professional to provide critical IT support in retail stores. The role involves day-to-day service management, planning technology implementation schedules, and identifying issues proactively. Candidates should have IT support experience in a retail environment, strong problem-solving skills, and excellent communication abilities. This position emphasizes exceptional customer service and collaboration across departments.

Qualifications

• Experience in IT support, particularly within a retail environment.
• Familiarity with Windows 11 and associated technological implementations.
• Strong problem-solving skills with a proactive approach.

Responsibilities

• Providing day-to-day store-facing service over the phone and on Teams.
• Planning, booking, and processing store schedules for technology implementation.
• Identifying issues proactively and developing solutions.

Skills

IT support experience

Problem-solving

Communication skills

Collaboration

Job description

Our client, a prominent player in the retail sector, is seeking a Windows 11 Support professional for a contract position. This role involves providing critical IT support to retail stores, ensuring the smooth implementation of new technology systems.

Responsibilities

• Providing day‑to‑day store‑facing service over the phone and on Teams.
• Planning, booking, and processing store schedules for technology implementation to ensure programme efficiency.
• Identifying issues proactively and working with the Line Manager to develop solutions.
• Feeding valuable information to the Programme Team to assist in rolling out schedules.
• Championing the behaviours and values upheld by Specsavers.
• Working collaboratively and cross‑functionally with all relevant departments.
• Delivering exceptional customer service to store partners.

Qualifications

• Experience in IT support, particularly within a retail environment.
• Familiarity with Windows 11 and associated technological implementations.
• Strong problem‑solving skills with a proactive approach.
• Excellent communication skills, both over the phone and via Teams.
• A dedication to upholding company values and supporting team members.
• Ability to work collaboratively across various departments.
• Commitment to providing exceptional customer service.