Maintenance Scheduler & Customer Liaison

Pertemps Bond; Wakefield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a proactive Maintenance Resource Planner in Wakefield to coordinate maintenance work. The role involves planning jobs efficiently, supporting customer inquiries, and collaborating with the technician team. Candidates should possess strong communication skills, excellent organization, and experience in customer service. The position offers an hourly rate of £15.00 to £16.82, standard working hours of 37.5 per week, and potential extension into the new year.

Qualifications

• Strong communication and customer service skills are essential.
• Excellent organisation and time-management abilities required.
• Problem-solving ability and attention to detail are needed.

Responsibilities

• Act as the main customer contact for maintenance queries.
• Plan and schedule maintenance jobs efficiently.
• Keep customers informed and resolve issues promptly.
• Support the technician team with performance, training and planning.
• Ensure all safety standards, certifications and processes are followed.
• Raise purchase orders and maintain accurate documentation.
• Assist with month-end admin and invoice queries.

Skills

Strong communication and customer service skills

Excellent organisation and time-management

Problem-solving ability and attention to detail

Confident using Microsoft Word, Excel and PowerPoint

Experience in customer service, admin or coordinating work

Comfortable supervising or supporting a small team

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

A recruitment agency is seeking a proactive Maintenance Resource Planner in Wakefield to coordinate maintenance work. The role involves planning jobs efficiently, supporting customer inquiries, and collaborating with the technician team. Candidates should possess strong communication skills, excellent organization, and experience in customer service. The position offers an hourly rate of £15.00 to £16.82, standard working hours of 37.5 per week, and potential extension into the new year.