Maintenance Planner – Hybrid

Mission 4 Recruitment; St Albans; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established electronic security firm in St Albans is seeking a driven Maintenance Planner to join their operations team. The successful candidate will prepare maintenance schedules, maximize technician efficiency, and respond to customer queries. Essential skills include excellent organization, proficiency in office software, and a proactive attitude. This position offers a hybrid work model and comprehensive benefits, including 25 days of holiday and a wellness program.

Benefits

25 Days Holiday plus Bank Holidays

Hybrid Remote Work

Wellness & Employee Assistance Programme

Qualifications

• Experience in planning and organization required.
• Competence in basic office software is essential.
• Ability to adapt to new systems is important.

Responsibilities

• Prepare preventive maintenance schedule monthly.
• Maximize technician time through effective scheduling.
• Review and reschedule incomplete jobs.
• Administer job reports and respond proactively.
• Respond to customer queries via phone and email.
• Raise customer invoices after engineer attendance.
• Ensure adherence to KPI's and SLA’s.

Skills

Excellent planning and organisational skills

Positive, patient, and assertive nature

Competent in Word, Outlook, and Excel

Ability to work under pressure

Attention to detail

Job description

An exciting opportunity for a driven individual who is looking to become part of an ambitious and growing business. You will be joining an established and successful organisation and become a valued member of the operations team as a Maintenance planner. An individual with the ability to confidently learn and operate new software systems would thrive in this position. The position requires high levels of self-motivation, organisation and must be performed with integrity and dedication.

My client is an independently owned group of established businesses who design, install, maintain, and monitor electronic life safety and security systems. They are committed to achieving operational excellence, through empowering and developing, exceptional talent, to maintain a friendly and supportive environment.

Key Responsibilities

• Prepare the preventive maintenance schedule monthly in line with company KPI’s.
• Maximise technician time by ensuring effect scheduling.
• Review and effectively reschedule jobs that have not completed.
• Administrating job reports from the field engineers and responding to reactive works in a proactive way, raising further works, and quoting requests
• Responding to customer queries via telephone and email.
• Raising customer invoices after engineer attendance.
• Work in line with relevant KPI’s to ensure we are meeting customers SLA’s and our accreditation.

The successful candidate will have

• Excellent planning and organisational skills
• A “can do” attitude with a positive, patient, and assertive nature.
• Competent in Word, Outlook and Excel with willingness to learn new systems.
• Ability to work under pressure and use own initiative to prioritise workload
• Attention to detail and good telephone manner required.

Benefits

• Monday – Friday
• 9 day working fortnight
• 25 Days Holiday plus Bank Holidays
• Hybrid Remote
• Wellness & Employee Assistance Programme

Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy. Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not been successful. However, we will keep your details on our database, and will contact you when other suitable positions become available.