Maintenance Coordinator - Build-to-Rent & Customer Care

Fawkes and Reece; Manchester; On-site; GBP 26,000 - 30,000; Full time

Job summary

A well-established property developer in Manchester is seeking a Maintenance Coordinator to ensure customer excellence across their properties. The role involves logging maintenance issues, coordinating remedial works, and communicating with customers and contractors. The ideal candidate will have strong customer service skills, time management abilities, and a good grasp of property-related finance and regulations. This position offers a competitive salary of £26k plus an annual bonus and additional benefits including a pension scheme and 27 days of holiday.

Benefits

Salary £26k + annual bonus

Pension Scheme with Salary Sacrifice Option

27 days holiday

1 day off for your birthday

Bike2Work Scheme

Life Insurance

Qualifications

• Experience within a customer service focused role.
• Track record of achieving high customer satisfaction.
• Good understanding of finance and property regulations.

Responsibilities

• Receive and log all reported maintenance issues.
• Troubleshoot maintenance calls before instructing work.
• Organise contractors when required.
• Process invoices after receiving authorisation.

Skills

Customer service focus

Time management

Communication skills

Pro-active approach

Computer literacy

Job description

A well-established property developer in Manchester is seeking a Maintenance Coordinator to ensure customer excellence across their properties. The role involves logging maintenance issues, coordinating remedial works, and communicating with customers and contractors. The ideal candidate will have strong customer service skills, time management abilities, and a good grasp of property-related finance and regulations. This position offers a competitive salary of £26k plus an annual bonus and additional benefits including a pension scheme and 27 days of holiday.