Macmillan Cancer support worker | Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent healthcare facility in Greater London is seeking a dedicated professional to develop and provide personalized care for cancer patients. You will work closely with the cancer team to assess patients' needs and create care plans. This role requires excellent communication skills, the ability to offer emotional support, and a commitment to improving the well-being of patients and their families. Join us and contribute to exceptional cancer care amidst a supportive healthcare environment.

Benefits

Diverse working environment

Qualifications

• Experience in providing support to cancer patients and their families.
• Ability to develop and maintain care plans.
• Strong interpersonal skills for effective communication.

Responsibilities

• Participate in holistic assessments of cancer patients.
• Develop care plans for cancer patients.
• Provide emotional support to patients and their families.

Skills

Communication skills

Patient support

Empathy

Organizational skills

Job description

These roles which are supported by Macmillan Cancer Support are to work within the cancer team to develop and provide personalised care and support to people who have had a cancer diagnosis, their family, friends and carers, in line with NHS England, NHS Improvement and the Royal Marsden Partners Cancer Alliance personalised care and support interventions. The NHS Long Term Plan for Cancer states that “by 2021, where appropriate every person diagnosed with cancer will have access to personalised care, including needs assessment, a care plan and health and wellbeing information and support.

Working alongside and closely with the Cancer Clinical Nurse Specialists (CNS), this role would be involved in supporting provision of:

Personalised Care and Support Planning (based on holistic needs assessments)

• Participate in the holistic assessment of cancer patients and their family/carers, undertaking electronic HNA’s at designated points in the patient pathway in a structured clinic.
• Develop a care plan, at designated points in the patients’ pathway, for the CNS to approve and validate.
• Take appropriate action pertaining to identified needs, be it information and support provision or sign‑posting/referrals to other services.
• Ensure patient and their GP is in receipt of the agreed care plan.
• Practice a good level of communication skills, thereby empowering the user to make informed choices concerning their care and self‑management.
• Provide confidential well‑being support to patients/families and carers (telephone and face‑to‑face).
• Provide appropriate emotional support to patients/families and carers (face‑to‑face and telephone).
• Utilise effective verbal and non‑verbal communication and interpersonal skills with patients, carers and other health care professionals and the general public.

Health and Wellbeing Information and Support

• Work alongside the cancer team, facilitating health and wellbeing events/workshops for cancer patients and their families/carers.
• Support, develop and maintain the provision of high‑quality cancer information.
• Utilise innovative methods of giving information to ensure equitable access to information, including reaching seldom heard groups.
• Signpost/refer patients to the complementary therapy, psychology and welfare benefit services.
• Support patients with provision of headwear for cancer treatment‑induced alopecia.
• Where appropriate provide accurate promotion/awareness information for patients, carers, staff and the general public.

End of Treatment Summaries

• Providing both the person and their GP with a detailed summary of treatment completed, potential side effects, signs and symptoms of recurrence and contact details to address any concerns.

Our Trust is one of England's top‑performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award‑winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5m, providing full clinical services including maternity, A&E and children’s services, plus specialist HIV and sexual health care. The CQC rates us Good in safety, effectiveness, care and responsiveness, and Outstanding in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and an £80m Ambulatory Diagnostic Centre at West Mid.

We are delivering sustainable healthcare through our Green Plan. In line with Greener NHS ambitions, we aim for net zero carbon emissions by 2045. Achieving this requires collective effort. We encourage staff to reduce their impact on carbon, waste and pollution wherever possible. Every action counts to create a healthier, more sustainable future.

We are committed to equal opportunities and believe diversity drives innovation and excellence. We welcome applications from the global majority, veterans and underrepresented communities, valuing the perspectives they bring.

If you haven’t heard from us within 3 weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six‑month probation. Some roles may require weekend shifts at multiple sites.

This advert closes on Thursday 11 Dec 2025.