M&E Night Guest Services Assistant

The Lensbury; Teddington; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading leisure hotel in Teddington is seeking a dedicated team member to support night shifts by maintaining high cleanliness standards in event spaces. Responsibilities include preparing meeting rooms, assisting with food services, and ensuring all areas are clean and organized. The ideal candidate should have strong attention to detail and be comfortable with manual tasks. This role offers excellent training and development opportunities as well as various employee benefits.

Benefits

Free meal per shift

Use of leisure facilities

Access to an online benefits portal

Employee Assistance Programme

Fully funded Apprenticeship opportunities

Excellent training opportunities

Staff Recognition Scheme

Regular Staff Socials

Qualifications

• Strong attention to detail.
• Good organisational and time management skills.
• Comfortable with physical tasks and manual handling.

Responsibilities

• Prepare and clean meeting rooms to high standards.
• Set up equipment and ensure all areas are tidy.
• Assist with food and beverage service during events.

Skills

Attention to detail

Organisational skills

Time management

Independent work

Familiarity with AV equipment

Job description

About us

Part of London + Regional Hotels,The Lensbury Resortis located on the Banks of the River Thames at Teddington and is home to an exclusive leisure club, a 155 bedroom hotel, meeting and events space, restaurant and bar, Spa and 25 acres of gardens and grounds.

The Role

Working independently during night shifts, the role supports the smooth running of events by maintaining high standards of cleanliness, presentation, and functionality across conference rooms, storerooms, and associated areas.

What's in it for you?

• Free meal per shift and free hot and cold drinks from staff restaurant
• Use of some of our leisure facilities, including gym & swimming pool
• Free access to Hospitality Rewards - an online benefits portal offering lots of discounts
• Free access to our EAP (Employee Assistance Programme), providing 24/7 personal support service for you AND your family
• Fully funded Apprenticeship opportunities
• Excellent training and development opportunities
• Staff Recognition Scheme and Awards
• Regular Staff Socials

Key Responsibilities

• Prepare and clean meeting rooms, including tables, floors, windows, and equipment; ensure cables and bins are tidy.
• Set up flipcharts, pens, pads; check clocks, blinds, lights, and Wi-Fi notices.
• Provide water and glasses; maintain coffee stations; assist with lunch service; clean and restock as needed.
• Wash and store crockery and utensils; clean dishwashers, surfaces, and floors; empty bins.
• Keep storerooms organised, restocked, and secure.

What we’re looking for:

To be successful in this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

• Strong attention to detail
• Good organisational and time management skills
• Ability to follow checklists and instructions accurately
• Comfortable with physical tasks and manual handling
• Understanding of cleaning rooms and setup procedures
• Ability to work independently during the night shift
• Familiarity with AV equipment and room setups