Luxury Travel Consultant - Customer Experience

Prestige Travel Agency by Mich; Remote; GBP 60,000 - 80,000; Full time

Job summary

A travel agency is seeking a Travel Experience Specialist to provide exceptional customer support for travel clients. This fully remote position allows you to work independently while assisting clients with leisure and luxury travel arrangements. You will be responsible for ensuring client satisfaction by monitoring bookings and addressing inquiries. The ideal candidate will have strong communication skills and a passion for travel, along with the ability to work in a flexible schedule. Join a collaborative team that offers career development and travel-related perks.

Benefits

Flexible work schedule options

Travel-related perks and industry discounts

Career development opportunities

Collaborative and supportive team culture

Qualifications

• Customer service experience in travel, hospitality, or a related field preferred.
• Ability to work independently in a remote environment.
• Comfortable using digital tools and communication software.

Responsibilities

• Provide responsive and professional customer support via phone, email, and online messaging.
• Assist clients with leisure and luxury travel reservations and special accommodations.
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction.

Skills

Strong communication and interpersonal skills

Customer service experience

Ability to work independently

High level of organization and attention to detail

Comfortable using digital tools

Passion for travel and creating positive client experiences

Job description

About the Position

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service personalized support and smooth coordination for clients before during and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism attention to detail and a commitment to excellencewhile working from the comfort of your home.

What Youll Do

• Provide responsive and professional customer support via phone email and online messaging


• Assist clients with leisure and luxury travel reservations itinerary updates and special accommodations


• Communicate essential travel details documentation requirements and agency guidelines


• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction


• Resolve client questions or concerns with care and a solutions-focused mindset


• Maintain organized records and update internal systems as needed

What Were Looking For

• Strong communication and interpersonal skills


• Customer service experience in travel hospitality or a related field preferred


• Ability to work independently in a remote environment


• High level of organization and attention to detail


• Comfortable using digital tools booking platforms and communication software


• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)


• Flexible work schedule options


• Career development and advancement opportunities


• Travel-related perks and industry discounts


• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.