Luxury Night Guest Experience Lead

The Hongkong and Shanghai Hotels, Limited; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel in London is seeking a Guest Experience Executive - Nights to enhance guest experiences during overnight hours. This role requires a background in hotel operations, exceptional communication, and the flexibility to handle night shift duties. You'll be responsible for managing service standards, coordinating with various departments, and ensuring guests receive a memorable stay. Competitive remuneration and benefits are offered.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Experience in hotel operations with a management track record in a luxury hotel.
• High proficiency in computer applications, particularly in front office auditing.
• Passion for quality luxury service and positive adaptability.

Responsibilities

• Improve guest experiences at night by enhancing service standards.
• Manage operational challenges and ensure service recovery.
• Coordinate with departments to ensure room readiness for guests.

Skills

Exceptional communication skills

Flexibility under pressure

Time management and organization

Tools

Microsoft Office

Job description

A luxury hotel in London is seeking a Guest Experience Executive - Nights to enhance guest experiences during overnight hours. This role requires a background in hotel operations, exceptional communication, and the flexibility to handle night shift duties. You'll be responsible for managing service standards, coordinating with various departments, and ensuring guests receive a memorable stay. Competitive remuneration and benefits are offered.