Luxury Hotel Receptionist — Training, Perks & Growth

Seaham Hall - Hotel Reception; Seaham; On-site; GBP 26,000; Full time

Job summary

A luxury hotel in County Durham is seeking a compassionate Receptionist to be the first point of contact for guests. With a focus on creating memorable guest experiences, the ideal candidate will have at least one year of customer-facing experience and excellent communication skills. Join a multi-award-winning team, enjoy professional growth opportunities, and access various employee benefits including discounts on spa experiences and wellness programs.

Benefits

Comprehensive induction and training

Employee discounts on spa experiences

Free onsite parking

Employee of the Month incentives

Qualifications

• Minimum one year of experience in a customer-facing role.
• Confidence using Microsoft Office and some PMS experience is beneficial.
• Reliable transport for early starts and late finishes.

Responsibilities

• Be the welcoming face of Seaham Hall for guests.
• Work closely with the Reception and Reservations teams.
• Ensure a seamless and personal guest journey.

Skills

Customer service experience

Passion for guest experiences

Communication skills

Attention to detail

Team player

Tools

Microsoft Office

Property Management System (PMS)

Job description

A luxury hotel in County Durham is seeking a compassionate Receptionist to be the first point of contact for guests. With a focus on creating memorable guest experiences, the ideal candidate will have at least one year of customer-facing experience and excellent communication skills. Join a multi-award-winning team, enjoy professional growth opportunities, and access various employee benefits including discounts on spa experiences and wellness programs.