Luxury Hotel Reception Manager - Lead Guest Experience

Front Office - Summer Lodge Country House; Dorchester; On-site; GBP 33,000; Full time

Job summary

A luxury hotel in Dorchester is seeking a proficient Reception Manager to oversee daily operations, ensuring a seamless guest experience. The role demands previous managerial experience in luxury settings, highlighting leadership and communication skills. Responsibilities include coordinating front-of-house procedures, managing staff schedules, and addressing guest feedback. Attractive benefits include substantial holiday allowance, service charge, and professional development opportunities. This position is ideal for someone committed to service excellence and team performance improvement.

Benefits

Holiday allowance starting at 20 days, increasing with service

Excellent monthly service charge

Professional training opportunities

Bonus scheme up to £600

Discounted food and beverages

Discounted accommodation rates

Two paid volunteering days each year

Employee Assistance Programme

Free meals on duty

Complimentary uniform and dry-cleaning

Qualifications

• Previous experience as a Reception Manager or Supervisor in a five-star hotel or luxury setting.
• Ability to remain calm and professional in a fast-paced environment.
• Committed to upholding service excellence and continuously improving team performance.

Responsibilities

• Lead and coordinate the Reception team to deliver an outstanding guest experience.
• Manage payroll and holiday schedules for Reception staff.
• Handle guest queries and complaints professionally and promptly.

Skills

Guest-focused leadership

Strong communication skills

Team coordination

Organisational skills

Calm under pressure

Job description

A luxury hotel in Dorchester is seeking a proficient Reception Manager to oversee daily operations, ensuring a seamless guest experience. The role demands previous managerial experience in luxury settings, highlighting leadership and communication skills. Responsibilities include coordinating front-of-house procedures, managing staff schedules, and addressing guest feedback. Attractive benefits include substantial holiday allowance, service charge, and professional development opportunities. This position is ideal for someone committed to service excellence and team performance improvement.