Luxury Deli Supervisor: Lead World‑Class Service

Fortnum & Mason; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading culinary destination in Greater London seeks a passionate Deli Supervisor to lead a talented team in delivering exceptional service. This hands-on role involves motivating staff, maintaining high standards, and creating memorable customer experiences. Ideal candidates will have previous supervisory experience in a fast-paced, luxury environment with strong leadership and communication skills. The position offers competitive pay, bonuses, and discounts to enhance the work experience.

Benefits

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

Subsidised staff restaurant

28 days holiday + a day off for birthday

Matched pension scheme

Career development opportunities

Annual staff party and gifts after 5 years

Qualifications

• Proven experience in a supervisory or leadership role within a fast-paced environment.
• Background in luxury or premium settings where service is key.
• Outstanding communication skills and a genuine passion for food and customer service.

Responsibilities

• Motivate and coach a close-knit team to deliver world-class service.
• Support your team on the shop floor, ensuring smooth service and impeccable standards.
• Create memorable moments through exceptional customer engagement.
• Collaborate with multiple departments to keep operations running smoothly.

Skills

Leadership

Customer service

Communication

Team Motivation

Flexibility

Job description

A leading culinary destination in Greater London seeks a passionate Deli Supervisor to lead a talented team in delivering exceptional service. This hands-on role involves motivating staff, maintaining high standards, and creating memorable customer experiences. Ideal candidates will have previous supervisory experience in a fast-paced, luxury environment with strong leadership and communication skills. The position offers competitive pay, bonuses, and discounts to enhance the work experience.