Luxury Client Experience & Events Lead

RJUK; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading luxury brand in London is seeking an experienced Client Experience Manager to lead the planning and execution of remarkable client experiences across diverse channels. The ideal candidate will have over 5 years of luxury retail experience managing events and a proven ability to work with global teams. This role offers a unique opportunity to influence high-profile projects and enhance client engagement strategies.

Qualifications

• 5+ years experience in luxury retail client experience.
• Proven track record managing events and workshops, including budgets.
• Strong communication, presentation and stakeholder management skills.

Responsibilities

• Define and execute event plans for launches and corporate activations.
• Manage suppliers, budgets and logistics for seamless events.
• Collaborate with CRM, Digital, and VM teams.

Skills

Luxury retail experience

Event management

Stakeholder management

Communication skills

Job description

A leading luxury brand in London is seeking an experienced Client Experience Manager to lead the planning and execution of remarkable client experiences across diverse channels. The ideal candidate will have over 5 years of luxury retail experience managing events and a proven ability to work with global teams. This role offers a unique opportunity to influence high-profile projects and enhance client engagement strategies.