Luxury Brand Ambassador

Creed; Kingston upon Thames; On-site; GBP 60,000 - 80,000; Part time

Job summary

A luxury perfume house in Kingston upon Thames is seeking a part-time Luxury Brand Ambassador with a passion for luxury and customer engagement. In this role, you will uphold brand prestige, drive sales, and deliver an unparalleled customer experience. Candidates should have experience in luxury retail, strong communication skills, and the ability to work in a fast-paced environment. Opportunities for career development are offered within this esteemed brand.

Benefits

Career Development

Diversity and Inclusion

Innovative Team Environment

Qualifications

• Proven experience in a customer-facing role, preferably luxury retail.
• Ability to exceed sales targets through exceptional customer engagement.
• Knowledge of fragrances or beauty products is advantageous.

Responsibilities

• Develop product knowledge to engage customers effectively.
• Meet and exceed sales targets through storytelling of products.
• Deliver exceptional customer service and maintain brand standards.
• Ensure luxury presentation in retail space.

Skills

Exceptional communication and interpersonal skills

Proven experience in luxury retail

Passion for luxury brands

Goal-oriented

Ability to work in a fast-paced environment

Flexibility to work weekends and holidays

Job description

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking a Luxury Brand Ambassador for our Creed counter in Fenwick Kingston, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part‑time role 2 days, 15 hours per week.

Purpose of the role

As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key responsibilities

• Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales.
• Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

Skills & Experiences Desired

• Exceptional communication and interpersonal skills.
• Proven experience in luxury retail or a similar customer‑facing role.
• Passion for the luxury brand and a commitment to delivering an exceptional customer experience.
• Goal‑oriented with a track record of meeting and exceeding sales targets.
• Ability to work effectively in a fast‑paced environment.
• Flexibility to work weekends and holidays as needed.
• Passion for fragrance or beauty products is a plus.

Why the House of Creed?

• Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
• Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
• Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
• Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).

Equal Opportunity Statement

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.