Lung Cancer Screening Care Coordinator

NHS; Stanley; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization in Stanley is looking for a dedicated individual to join their team supporting the Lung Cancer Screening Programme. The position requires managing patient interactions, performing lung health checks, and liaising with clinical staff. Ideal candidates should have experience in a patient-facing role and relevant qualifications in Health and Social Care. This full-time, permanent role offers a competitive salary package and contributes meaningfully to community health efforts.

Qualifications

• You must be able to handle non-routine workloads effectively.
• Experience in a patient-facing role within health and social care is necessary.
• Understanding of medical terminology is required.

Responsibilities

• Manage and complete telephone Lung Health Check clinics.
• Call patients to invite them to the programme and book appointments.
• Provide brief smoking cessation advice to current smokers.

Skills

Organisational and multitasking skills

Good communication skills

Attention to detail

IT skills in Excel and Word

Ability to work under pressure

Education

NVQ Level 3 in Health and Social Care

GCSE English and Mathematics

Tools

Databases

Spreadsheets

Job description

Job Overview

This is an exciting opportunity to support the new Lung Cancer Screening Programme (LCS) in County Durham. The purpose of the programme is to enable the early detection of lung cancer in order to save lives. In this role you will manage and complete telephone Lung Health Check clinics. The role is patient-facing and involves contacting patients to complete their Lung Health Check and assess their risk for lung cancer. This involves completing a questionnaire and risk assessment with patients and offering brief smoking sensation advice to current smokers. You will liaise with the nursing team on the outcome of the phone calls, in particular if patients are identified at higher risk of lung cancer and require a low dose CT scan. The job includes planning work schedules, supporting service users and supporting other members in the team to promote an excellent screening service for people taking part in the LCS Programme.

Responsibilities

• Call patients to complete lung health check appointments, completing a questionnaire to determine risk scoring for lung cancer.
• Call patients to invite them to take part in the programme, booking and rescheduling patient appointments, including CT scan appointments.
• Offer brief smoking cessation advice for current smokers and make opt‑out referrals to SmokeFree County Durham.
• Urgently signpost patients to primary care if they have signs & symptoms of lung cancer.
• Work as part of a small team developing and rolling out the Lung Cancer Screening Programme to eligible patients across County Durham.
• Work autonomously in the absence of the Team Lead and programme Manager.
• Use initiative to plan time effectively, prioritise all incoming work on a daily basis, respond quickly and communicate clearly about urgent and important issues to ensure a high‑quality administrative service.
• Contact patients and ask a specific predefined set of questions, documenting answers and outcomes accurately and fully.
• Answer patient queries regarding the screening service, including handling incoming calls and triaging accordingly.
• Offer brief smoking session advice and refer on as appropriate.
• Provide a seamless interface for patients through effective liaison with other Senior Managers, Clinicians and GP practices.
• Escalate any concerns raised by patients in line with service specification.
• Support the band 6 specialist nurses where required.
• Support the management, booking and completion of patient appointments, including telephone Lung Health Checks.
• Support the team with collection and collation of data to support and evaluate the service.
• Promote the service within the community and engage with the general public, answering any queries they may have about the screening service.

Special Requirements

• Ability to deal with non‑routine and unpredictable workload.

Special Skills & Knowledge

• Organisational and multitasking skills.
• Good computer and keyboard skills; IT skills in Excel and Word.
• Attention to detail, ownership and pride in own work.
• Ability to work efficiently with minimal supervision.
• Excellent communication skills for dealing with people both internal and external to the Trust.
• Good time‑keeping and ability to work under pressure.
• Good written communication skills.
• Flexible approach to duties.
• Team player.

Qualifications

• NVQ Level 3 in Health and Social Care or equivalent qualification.
• Recognised qualifications in literacy and numeracy (minimum GCSE English and Mathematics or equivalent).
• Evidence of personal development.
• Experience of using databases and spreadsheets.
• Respiratory/medicine/oncology knowledge, experience and understanding.
• Care certificate.

Experience

• Knowledge and experience of handling confidential patient information.
• Ability to prioritise workload and work to deadlines.
• Knowledge of medical terminology.
• Experience in a patient‑facing role in health and social care.
• Awareness of national and local policies for lung cancer screening guidelines.
• Understanding of IRMER regulations.

Employment Details

Pay scheme: Agenda for change

Band: 4

Salary: £27,485 to £30,162 a year

Contract: Permanent

Working pattern: Full‑time

Job location: The Greenhouse, Amos Drive, Greencroft Industrial Estate, Stanley, Durham, DH9 7XN

Reference number: C9439‑2526‑1366

Date posted: 09 January 2026

Equal Opportunities

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under‑represented.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

County Durham & Darlington NHS Foundation Trust

The Greenhouse, Amos Drive, Greencroft Industrial Estate, Stanley, Durham, DH9 7XN

https://www.cddft.nhs.uk/